Training / Programs Manager

Posted on: 2006-04-26

Elma R. Humphreys [email protected] (408) 621-5370 Current Role Dual: Operations Training Manager Programs Manager -- MFG Test Engineering (MTE) Responsibilities include the following: • Operations and subcontractor training management • Course development and delivery • Employee performance improvement • Project management of strategic test engineering initiatives • Internal audit and Standards assessment coordination for Operations (ISO9000/2000/14001, TL9000, TS16949, QMS Audits) • Process/equipment specification development • Training records/matrix generation • Metrics development • Hardware procurement management Career Profile • 17 years of progressive achievement in training program development • 14 years of training delivery and management experience • 22 years experience in coordinating internal/customer audits and Standards assessments, i.e., ISO9000/2000, ISO14001, TL9000, TS16949 • 22 years of Test and Backend Operations experience including subcontractor and vendor interactions • 3 years project managing experience in an MFG engineering environment • Proficient in instructional materials development and spec release • Substantial collaborations with QA, Document Control, Customer Service, Planning, Environmental/Health & Safety, and Engineering communities • Strong communication and writing skills with a concentration in process and equipment documentation • Highly-motivated, aggressive, painstakingly meticulous, work well autonomously and in team environment, extremely organized • Enjoy working under pressure--results-driven and proactive (anticipate issues to drive for solutions) • Proficient in Word, Excel, Charting, and Power Point Accomplishments TRAINING: • Established and managed MFG Training Program from the ground up which was noted by Standards auditors as being a “model program” • Developed comprehensive Training Competency Model outlining qualification requirements for MFG operators and technicians helping MFG to attain an overall operator error rate goal of 5% • Generated “volumes” metrics showing cross-functional skill-sets and training competency gaps per operator • Championed development of offshore training programs in two Test facilities • Coordinated and oversaw Operations readiness for ISO9000/2000, ISO14001 as well as liaised with QA for ISO14001, TL9000, and TS169494 registrations • Developed Quarterly Training Assessment process to gauge the “effectiveness” of the Operations Training program and teach operators proper audit conduct • Wrote specifications with regards to Training, ESD, Product Handling, Electrical Test, and equipment • Created internal Document Change Awareness system to ensure spec revision consistency with document control and stakeholder knowledge of changes impacting production • Developed the following internal courses: 1) How to be an Effective Trainer 2) ESD Prevention 3) FMEA & Control Plan Review 4) Visual Mechanical Inspection Procedures 5) How to Write a Specification 6) Proper Product Handling • Initiated Spec Discrepancy system allowing operators to notify the training department of spec updates, incorrect test program releases, and lack of formal documentation for equipment and processes as required by ISO Standards • Consulted on the qualification process for test subcontractors defining supplier certification requirements and trained on audit procedures • Maintained training website to allow for a one-stop information kiosk detailing certification requirements, processes, schedules, available courses, metrics, training matrices, etc. • Implemented Employee Recognition program to promote operator motivation, increase efficiency, and reduce quality errors PROGRAMS MANAGEMENT: • Drove worldwide “Best Known Practice” initiative (BKP) to consolidate 250+ specs and reduce documentation redundancy by ~70% (currently at 64 shared specs WW from original 254)—required global interface with Ireland and Singapore teams • Project managed Holds Escalation initiative to help drive down engineering disposition time and release lots on hold within a 48-hour period • Lead Operations team in developing and implementing Control Plans and FMEAs (Failure Modes Effects Analysis) – one for Process and the other for Equipment which served to satisfy TL9000 and TS16949 registration requirements • Developed Employee Performance Score Card capitalizing on individual strengths and targeting problem areas for improvement – later used as a tool to manage overall team development and raise profiles