Director of Communications

Posted on: 2006-04-25

ROBIN HALLOWELL 93 Lookout Point Road Plymouth, Massachusetts 02360 [email protected] 508-888-3217 ▪ 339-222-3450 SUMMARY OF QUALIFICATIONS Integral member of start-up team responsible for supporting private, club operations and memberships needs. Provided sales support, formalized new membership process and developed real estate collateral materials prior to construction. Have trained and supported law firms, accounting firms, manufacturing companies, newspaper and publishing firms, increasing efficiency thereby decreasing costs. High energy level, detail oriented and strong team spirit. PROFESSIONAL EXPERIENCE DIRECTOR OF MEMBER RELATIONS/COMMUNICATIONS 2002 – 2006 BAY CLUB AT MATTAPOISETT MATTAPOISETT, MA Primary contact for Bay Club member inquiries, questions and concerns about policies and upcoming events. The Bay Club at Mattapoisett is a private, gated, country club community offering golf, tennis, paddle and fitness. Organized social events providing a forum for members to introduce friends and colleagues to the club. Provided sales support to membership director during introductory meetings with potential members. Launched member committees designed to foster involvement at club events. Administered and maintained web site providing timely details for member events and imaginative, helpful information for guests. Created monthly newsletter and annual events booklet from layout and editing to distribution. Supervised golf fundraisers held at the club, while coordinating details with the chef, restaurant manager. Furnished ongoing support for computer network and telephone system ensuring integrity. PRINCIPAL/CONSULTANT 1990 – 2002 COMPUTEREASE DUXBURY, MA Provided business system analysis and training for client base. Evaluated needs, designed and developed applications and database solutions to increase efficiency, saving clients as much as $100K each year. Managed for all business operations including marketing, scheduling, billing and bookkeeping. Established and maintained long-term relationships with large and varied client base. OFFICE MANAGER/CONSULTANT 1987 - 1990 LSI NEWTON, MA Reorganized and energized a struggling consulting business into a successful firm, increasing sales by over 150% three years in a row. Designed and implemented time and billing system, developed standardized training materials, coordinated creation of marketing materials, and led training seminars. Attained owners ultimate goal through the sale of LSI to a prominent Boston accounting firm. GRAPHICS PRODUCT MANAGER/ INTERNATIONAL ACCOUNT MANAGER 1980 - 1987 CROSFIELD DATA SYSTEMS MANCHESTER, NH ATEX, INC. BEDFORD, MA Managed the design, implementation and introduction of electronic graphics products. Furnished educational presentations and demonstrations for prospective client base. Coordinated beta clients by managing installation, testing, training and implementation. Managed marketing and sales support for Northern European distributors. Analyzed special market requirements of European newspapers and magazines. Responsible for training, marketing presentations, sales support and system configuration approval. RESPONSIBLE Organized elegant ground breaking celebration for over 400 members, dignitaries, prospective members and local officials, four weeks after starting new job. Handled logistics with caterer, coordinated event with Masters of Ceremony Bob Lobel and Heather Unruh, and golf course designer Brad Faxon. Result: Surpassed expectations of members and prospects, setting the standard for all future Bay Club events. CREATIVE Upgraded monthly member announcements to an eight page color newsletter and transitioned distribution from the postal service to an e-newsletter format. Electronic distribution was enhanced when hot links were added to the newsletter making it easier to sign up for events while providing more complete information in a timely fashion. Result: Increased event participation and timely dissemination of upcoming events, as well as eliminated costs associated with printing, processing and postage. ORGANIZED Systematized membership process by creating a database tracking system ensuring all necessary steps were completed in a timely fashion. Standardized documents with a professional, consistent style for all communications with members. Result: Streamlined and enhanced the membership process by instituting a standard process. ANALYTICAL Spearheaded the selection, installation and support of a new telephone system. Analyzed system needs, interviewed prospective suppliers, presented options to management and coordinated installation of phone system. Administrated on-going upgrades and handled seasonal changes inherent in the country club industry. Result: In-house support allowed timely changes to the phone system and saved money by minimizing the need for costly technical support. PRESENTATIONS Marketed new product through educational presentations given to newspaper executives and decision makers throughout the United States, Canada and Europe. Audience size ranged from 50 – 500 industry leaders. Result: Industry education lead to transition from a manual system to an electronic version saving time, money and materials. EDUCATION BACHELOR OF SCIENCE COMPUTER SCIENCE Bentley College Waltham, Massachusetts