customer service

Posted on: 2006-04-25

Paula Garcia 3459 N. Rutherford Chicago ILL. 60634 773-427-8113 Rosenthal Collins Group 2002-present Customer Service/New Accounts/Receptionist Answering phones and assisting customers with orders and problems directly dealing with the commodity business.Trouble shooting, and helping brokers with any problems.Opened up new accounts over the computer and also created a new file for that account, Duties also included filing, copying, faxing. Answering phones greet the public direct calls and assist in appointments scheduled. 1995-2002 First American Disc Corp./Chicago Board of Trade Data Entry Clerk/Phone Clerk Working with a commodity firm entering brokers order information into the computer. Trouble shooting all problems brought to my attention. Working with other firms in collecting those orders. Worked with a group of Brokers in assisting in placing their trading orders and entering them down to the trading floor. 1986-1995 Rosenthal Collins Group Phone Clerk/Data Entry Clerk, Taking phone orders from customers and brokers then placing over the phone to the trading desk. Entering order information into the computer. Problem solver in any problems that would be brought to my attention.