Customer Service/Sales Assistant

Posted on: 2006-04-24

Heather Mori 2311 Le Conte Ave., Berkeley, CA 94709 (510) 219 – 9496 [email protected] Education: (Present) University of California, Berkeley • Major: Psychology • Senior • Enrolled in 14 units • Graduating in Spring 2006 Work Experience: (12/05-Present) The Scholar’s Workstation • Assist students, faculty, staff, and departmental management & network administrators in the selection of computer needs. • Answer, research, document & follow-up large volume of email & phone inquires. Work various outreach events, including two major weekend events per semester. • Enter customer information & product order numbers to a point-of sale system (Mac) quickly & accurately. Handle credit/debit cards, checks, & occasional cash transactions. (6/05 – 8/05) Nordstrom, San Francisco • Provide excellent customer service by educating and assisting customers of products. • Maintained the department appearance. • Other tasks including: clientele relations, answer phones, and other group tasks. • Provided excellent customer service by assisting customers with concerns and questions regarding products. (12/04 – 2/05) ASUC Cal Student Store • Assist students/customers finding books and other supplies. • Register, answer phones and special ordering. • Organize, shelf and maintain the order of books. (3/04 – 5/04) Steve Madden • Organizing and maintain merchandise for store. • Responsible for shipping and receiving for the store. • Performed stock duties and sales duties concurrently. • Computed paperwork for store records. Other Qualifications: • Enhanced written, communication, and analytical skills throughout work experience and education. • Detail oriented and can handle fast-paced environment. • Proficient with PC and Macintosh computers, MS Word, MS Excel, MS Office and able to learn other programs. • Experience with data entry, filing and other general clerk responsibilities such as 50 wpm and accurate 10-key ability.