Recepionist

Posted on: 2006-04-24

Shanelle N. Fields 18202 Willow Creek Way, #J Gaithersburg, Maryland 20886 Hm: 301-947-6845 Cell: 240-271-5678 [email protected] Objective To obtain a receptionist/administrative position where I can use my computer and business clerical skills. Skills o Word/Excel o Filing o Editing o Types 50 wpm o Able to answer a multi-line switchboard o Customer Service skills Employment Skills o Developed ability to work in a fast-paced atmosphere o Maintained excellent customer relations and developed customer rapport o Diplomatically resolved customer complaints on an as needed basis o Ability to follow instructions well and make decisions with no supervision o Effectively developed telephone etiquette and communication skills o Consistently met deadlines and quotas Employment History Receptionist (Shaw Pittman) 01/00-2/06 o Answer phones o File documents o Fax o Input information into computer o Schedule attorney appointments o Type letters and memos (Continued) Switchboard Operator (Lustine Chevy) 06/98-11/98 o Answer a 25 line switchboard o Handle tag and title payments o Fax o File documents o Make copies of contracts Telemarketer (Eastern Shore Holidays) 2/98-6/98 o Make appointments for the purchasing of timeshare. REFERENCES UPON REQUEST