Customer Service

Posted on: 2006-04-24

Suzette E McDowell (310) 679-0434 13901 Lemoli Ave #5 [email protected] Hawthorne, CA 90250 Profile: Conscientious, personable & upbeat Customer Service Professional with over 9 years’ experience and track record for reliability and demonstrated ability to grow and adapt to meet changing circumstances. “[Suzette] You are truly the best of the best” – Excerpt of commendation by P.I., Area Manager, SBC Qualifications Summary Outstanding Relationship-Building. Friendly; enjoy assisting & working with coworkers and customers from diverse backgrounds and socioeconomic levels. Interact well with superiors. Excellent Written Communications Skills…Able to write clearly and convey information accurately. Flexible & Adaptable.Embrace new concepts & methods. Willing to switch roles and fill in as needed. Highly Organized.Skillfully attend to details; manage assignments to achieve optimum results. Resourceful Problem Solver.Proactively seek solutions to customer concerns and issues. Computer Proficiency.MS Word & Excel. Adept at learning job-specific applications. Employment History Customer Service Representative / New Orders Processor 2000-Present SBC – Tustin, CA Scheduled appointments for DSL installation and service, Wrote orders & entered customer data into system, ensuring accuracy & clarity. Investigated customer problems & worked diligently to achieve satisfactory solutions. Assisted off-site personnel in resolving technical issues. Achievements & Contributions: § Exceeded productivity standards by processing 50% more orders than team average in CPSOS and in SORD systems. § Successfully managed busy and demanding Discrepancy Desk by analyzing & investigating problems; identifying solutions, or routing to appropriate resource, within limited time frame. § Assisted Management in training & leading team of 17 people in processing orders Credit Card Representative 1999-2000 Hughes Aircraft Employees Federal Credit Union – Los Angeles, CA Handled customer inquiries from a call center. Processed balance transfers and financial adjustments. Posted payments, investigated and corrected any errors on a members accounts. Processed financial reports for management. Worked with a team on special projects for meetings an conventions. Contributions: Built favorable trust with members by providing them excellent customer service by way of knowing their needs and wants, and taking personal responsibility in resolving any credit card issues. Customer Service Representative 1997-1999 M & B Window Fashions – Los Angeles, CA Manufacturer of window blinds. Vendors included Home Depot, Lowe’s & 3-Day Blinds. Processed orders, including troubleshooting & tracking. Ordered manufacturing materials. Contributions: Established & maintained congenial vendor relationships by gaining thorough knowledge of our product, communicating effectively, and expeditiously handling problems. Reservation &Transportation Agent 1994-1997 United Airlines – Los Angeles, CA Took reservations, Matched traveler schedules w/ flight availability. Handled baggage complaints Outstanding performance led to responsibility for managing all aspects of travel arrangements for Executives & VIPs, including accommodating in-flight preferences, hotel reservations & car rentals. Contributions: Supported favorable company image by showing friendly, professional demeanor, and consistently demonstrating willingness to go the extra mile to achieve customer satisfaction.