Sales/Operations manager

Posted on: 2006-04-17

Takichia Jean-Louis 43 Kettell avenue, B, Yonkers, NY 10705 ________________________________________ [email protected] • Cellular ( 646 ) 773-4524 • Home ( 914 ) 751-2549 Summary Professional manager with a broad based background in business management. Human resources, personnel management and store operations. Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers. Established track record for consistently increasing revenues and favorably impacting profitability. Professional Background Victoria\'s Secret, New-York, NY 2002 - Present Sales/Operations manager Recruited into this position was assigned to one of their flagship location where I manage the sales and support staff to perform all aspects of retail store operation. Directly responsible for recruiting the best talent. Created and implemented a rigorous training program to ensure that every associate is equipped to deliver a level of service that is second to none once they hit the selling floor. Responsible for creating and maintaining an energetic/ positive atmosphere in store while consistently coaching and mentoring employees on business development, personal growth and performance management. Implemented rigid controls to reduce shrink which use to be 6.5% of sales. Manage payroll, P &L and floor sets to ensure flawless execution. Circuit City Stores, New-York, NY 2002 - 2002 Assistant Store Director Hand picked by the District director of sales and the General Store director to assist with the grand opening of the west side store projected to do 45 million in annual sales. Implemented an aggressive hiring campaign in order to meet staffing goal of 160 associates. Created and implemented a detailed training program for merchandise, music, customer service, and stock associates. Served as a liaison to corporate during set-up. Directly responsible for every operational aspect of the business. Circuit City, Yonkers, NY 2001 - 2002 Operations Manager Promoted into this position was responsible for inventory integrity, P&L, the client experience, store security and the hiring process. Managed a staff of 60 associates, 3 customer service managers, 1 warehouse lead, and 1 music supervisor. Implemented rigid controls to reduce shrink which was at 3.1% of sales. Store was awarded numerous prestigious awards for consistently ranking among the top third in company for operational excellence. Additional Experience Circuit City Stores, Rego park, NY Sales Manager 2000 - 2001 Circuit City Stores, Yonkers, NY Merchandising Manager 1999 - 2000 Circuit City Stores, Yonkers, NY Sales Associate 1998 - 1999 Training • Management workshop, Circuit City Stores, New- York, NY, 1999 - 1999 • Train the trainer, Circuit City Stores, Yonkers, NY, 1999 - 1999 Honors • Certificate of achievement, Victoria\'s Secret, New-York, NY, 2005 - 2005 - For most improved shrink results • Operations manager of the year, Circuit City Stores, Yonkers, NY, 2001 - 2001 - Reduced shrink from 3.1% to 1.5% of sales.