Administrative Assistant

Posted on: 2006-04-17

Nancy O’Betts 6830 Whispering Forest PVT Cellular: (616) 617-0294 Cedar Springs, Michigan 49319 e-mail: [email protected] Background Summary Administrative Assistant with more than twelve years of experience in the manufacturing, distribution and retail industries. Particular expertise in verbal and written communication, problem solving, product development and customer service. Demonstrated abilities in facilitating computer training, electronic commerce initiatives and technical support. Recognized by managers and colleagues for professionalism, motivation and innovation. Excellent computer skills with competencies in Microsoft Office and IBM software: • Word • Excel • Access • PowerPoint • Publisher 98 • Outlook • Cadkey 99 • AS 400 • JD Edwards Professional Experience LAIRD PLASTICS, INC., Grand Rapids, Michigan 2003-present Administrative Assistant Purchasing Agent • Full charge processing of all accounts receivable and payable • Prepare and process requisitions, work orders and purchase orders for inventory, supplies and equipment • Negotiate and administer contracts with suppliers, vendors, and other representatives • Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action. • Maintain inventory levels via Distribution Requirements Planning (DRP) for distribution of finished goods • Establish customer credit lines and set up credit accounts with vendors • Provide administrative and IT support to sales force, field sales representatives, management, customers and internal sales administrators for the plastic distribution industry • Reduced A/R aging from an average of 87 days to 35 days in less than 7 months • Implemented initiative to reduce paper, postage and overhead costs by soliciting Top 100 Customers to receive electronic invoices • Championed the company’s Safety Management Program by providing training and sound operating procedures to comply with industry standards SEALAND, INC., Nunica, Michigan 2001-2003 Product Manager • Worked with designers and engineers developing new products from conception to fruition • Monitored the design, fabrication and manufacturing processes throughout the cycle of product development • Achieved overhead cost reductions by sourcing and implementing vendors and suppliers for new products, including aluminum extrusion, metal fabrication, plastic injection compression and molding, anodization of aluminum, powder coating of aluminum and metal, as well as fasteners, packaging, and adhesives • Responsible for implementing and launching new products for pilot and production runs • Developed installation instructions for production assembly procedures • Preparation of quotations for customers of customized accessories for the office furniture industry CUTLER-HAMMER/EATON, Grand Rapids, Michigan 1998-2001 Field Systems Specialist • Provided on and off-site IT training and technical support on electronic commerce initiatives set forth by the company to personnel • Facilitated training sessions for software/hardware applications for personnel and distributors throughout west Michigan • Awarded a Palm Pilot for top 20 Field Systems Specialists in the country for reducing technical support calls and for conducting training sessions to personnel and distributors Administrative Assistant • Provided administrative and logistical support to twelve sales engineers and a branch manager for the electrical manufacturing and distribution industry • Developed and maintained a filing system of 5000 sales literature publications for distribution throughout west Michigan • Designed and implemented a survey to target the electrical contractor market in west Michigan • Served as a liaison for customers and distributors in the national and global manufacturing electrical industry DAYMON ASSOCIATES, Grand Rapids, Michigan 1995-1998 Customer Service/Label Development Coordinator • Implemented the development and approval of private label pharmaceutical products with Quality Assurance personnel • Facilitated suppliers with approved products and label development • Imaged new products on Vid Live for planogram schematics • Tracked purchase orders and resolved outstanding debits with suppliers Account Representative • Supervised personnel for re-packaging projects at three Meijer distribution centers • Managed service program objectives for 50 full time personnel in Michigan, Indiana, Illinois, Ohio and Kentucky • Generated monthly reports for twenty-five on-going programs for distribution to buyers and suppliers • Designed and distributed worksheets and spreadsheets for retail service associates • Assisted in retail resets and on-going special projects • Communicated daily with assigned buyers and suppliers NABISCO FOODS GROUP, Grand Rapids, Michigan 1991-1995 Product Merchandiser • Merchandised and maintained six retail stores seven days per week • Built product displays, assisted in resets and placed orders • Communicated with store personnel and sales representatives to ensure product satisfaction Education Aquinas College, Grand Rapids, Michigan Coursework in Group Social Sciences Western Michigan University, Kalamazoo, Michigan Coursework in Speech Pathology