Customer Service Rep

Posted on: 2006-04-17

Heather Chantelle McDaniel 3207 Galemeadow Dr. Fort Worth, TX 76123 Ph: (817)423-1390 Email: [email protected] Aug. 2005 to Present, Alpine Access Customer Service Rep, Homebased, Fort Worth, TX Alpine Access is leading outsourcer of call center services using home-based customer service agents over the internet. Supported the Office Depot/Viking program. Accessed all databases through the citrix metaframe client. Managed customer accounts and assisted with orders. Handled all customer service issues relating to credits, refunds, returns, price adjustments and just general concerns about the order placed. Worked with Dos-based accounting program when placing cc payments on invoices. Attended all conference calls and meetings. Dec. 2004 to June 2005, Robert Half International, L.L.C. Administrative Assistant, Fort Worth, TX Supported the Accounting divisions; Accountemps and Accountemps Salaried Financial Professionals. Managed all applications/evaluations and inputted into Database. Distributed marketing materials with all Client Letters daily. Coordinated/Attended all conference calls & meetings, prepared notes & revised availability lists. Obtained all SFP Timesheets and Expense Reports, corrected if needed, and made sure that they are properly processed out in payroll. Ran daily audits on active temporaries. Performed routine Administrative and Secretarial tasks including: ordering supplies, answering incoming calls, faxes and other duties as assigned. April 2004 to Nov. 2004, Eliot Management Group, L.L.C. Outside Sales Assistant, Fort Worth, TX Setup, organized and administered office filing system. Assisted in Quality Assurance calls & handled all Customer Service issues in-house. Prepared/Printed all reports for tracking accounts, maintenance and calls per rep. Managed all incoming applications/contracts to insure accounts were set up properly. Performed routine Administrative and Secretarial tasks including: ordering supplies, answering incoming calls, faxes and other duties as assigned. May 2001 to Sept. 2002, Energy Management & Services, Co. Administrative Assistant, Houston, TX Setup, organized and administered office filing Implemented and administered print tracking system (Print Suite) for both company offices. Assisted the Drafting Department in the completion of various CAD projects utilizing AutoCAD. Performed routine Administrative and Secretarial tasks including: ordering supplies, answered incoming calls, preparing/printing documents and faxes and other duties as assigned. June 2000 to April 2000, Handley Baptist Church Administrative Assistant, Fort Worth, TX Setup, organized and administered office filing system. Assisted in preparing/printing quarterly contribution statements, weekly bulletins, letter, memberships and monthly newsletter (The Informer). Recorded and transcribed minutes from monthly meetings. Performed routine Administrative and Secretarial tasks including: preparing/printing documents and faxes, answering incoming calls and other duties as assigned. Sept. 1999 to April 2000, Ray Hatton (Independent Contractor) Reference Checker, P.K. Lake, TX Checked references of future Texas Instrument Employees. Performed other secretarial duties as assigned. EDUCATION: E.S.S. College of Business 1yr. Completion 1999-2000 SPECIAL SKILLS/TRAINING: Strong Computer background. Proficiency in Windows 95/98/2000/XP operating systems. Fluent in MS Office Suite, Corel Word Perfect and Shelby Plus. Excellent Typing Skills (65 to 70 wpm) Administrative knowledge of Print Suite plot-tracking system. Work experience with AutoCAD R.16 (2000i) PERSONAL REFERENCES: Furnished on Request.