Technology Coordinator

Posted on: 2006-04-13

STEPHANIE L. PORTER 3921 Burnley Drive Plano, TX 75025 972-202-6613 SUMMARY OF QUALIFICATIONS Skillful and dedicated Marketing Professional with extensive experience in the coordination, planning and support of daily marketing, operational and administrative functions. *Proven record of accomplishment in the areas of research, information management, marketing, and business-development efforts within budget requirements. *Demonstrated capacity to develop customer database(s) and marketing leads. *Adept at effectively establishing cross functional working relationships across multiple levels of the organization to contribute to the overall marketing efforts. *Ability to share ideas and develop effective responses or elevate to higher management. *Knowledge of retail marketing environment including marketing, advertising and sales. *Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Access), Microsoft Visio®, Quark Express, Adobe Acrobat and Mac operating system; outstanding Internet usability skills. PROFESSIONAL EXPERIENCE WACHOVIA BANK – Charlotte, North Carolina 2003 to 2006 Technology Coordinator, Operations, Technology and eCommerce. Provide technology and administrative support to Wachovia personnel. *Assist with the ordering and deployment of hardware and software to clients (including the installation, configuration and testing of more complex firm hardware). *Assist with new hire processing (account requests, verification, security access and equipment configuration). *Respond to customers’ inquiries concerning support requests, systems status, and network connectivity. *Assist with the equipment and setup for conference/meeting facilities, as directed. *Perform administrative tasks, such as changing passwords. *Coordinate/track Computer Equipment Install & Equipment loans (constant) *Assist Managers, Contractors and Consultants with travel arrangements as needed *Work with Dept. managers to plan space for new employees and coordinate moves with Corporate Real Estate, Helpdesk, voice services and necessary. *Maintain daily calendars; contact list and plan meetings using MS Outlook. OSTROW COMPANY (PLEJ’S LINEN SUPERMARKET) – Rock Hill, South Carolina 2001 to 2003 Marketing Coordinator Right-hand assistant to Marketing Director relating to coordinating, administering and managing marketing and strategy activities. *Proactively explored, coordinated and hosted successful new store opening events, home show exhibits and key sponsorship alliances. *Experience coordinating and managing direct mail campaigns including interacting with outside agencies, database queries, written communication, and lead tracking. *Developed press materials and wrote public relations and internal communication for media interviews. *Develop spreadsheets and graphs of weekly, monthly and annual sales compilations. *Research key trends and evaluate demographic information relative to customer profiles and potential sales. *Support employee newsletter and intranet portal, including writing content and publishing content using Web technology. *Maintained advertising database to include information relative to rates, demographics, contracts, lease-required media, signage, etc. o Reduced company-marketing expenses by $15,000 by identifying and recommending cost-effective advertising with key media sources. BANK OF AMERICA – Charlotte, North Carolina 1994 to 2001 Research Associate Provide research support for credit lending officers. *Reactive and proactive research using Internet, databases, trade publications and financial software. *Analyzed retail sales trends by tracking statistical data relating to industry retailers. *Assisted retailing industry analyst in writing internal publication, “The Retail Monthly” and distributed to 300+ executives. *Conducted software, database, and reference material user training in one-on-one setting. Marketing Assistant – Consumer Research and Analysis Provide high-level marketing support for Senior Vice President and twelve team members. *Created and maintained a retention system and research library that included research projects, marketing materials and correspondence. *Worked directly with marketing research team to define/review marketing objectives on continuous basis. *Successfully coordinated brown bag lunch seminars. *Interacted with diverse group of internal/external business partners while implementing target-marketing campaigns.  Compiled and analyzed data from statistical reports to develop presentations to executive management and bank associates. o Recognized for commitment and dedication to assisting senior marketing management and the marketing team. SELF-HELP CREDIT UNION – Charlotte, North Carolina 1991 to 1993 Office Manager/Marketing Assistant Managed day-to-day office operations while supporting Director and team of consultants.  Developed and managed a wide range of marketing tools, including promotional materials, direct-mail pieces and radio and television spots.  Utilized desktop publishing equipment to produce literature, graphics, and presentations.  Served as representative at community events, open houses, luncheons, and seminars.  Distribute materials relating to programs offered and maximize attendance in all classes. VOLUNTEER EXPERIENCE – RELIGIOUS INSTITUTION  Leader of Newsletter Ministry (Editor) – Supervise up to 12 members  Produce quarterly newsletter  Plan and execute marketing strategies for current and future locations.  Assist with the preparations and coordination of special events.  Execute reports relating to membership data.  Researched new and existing markets. EDUCATION MAY 1995 JOHNSON C. SMITH UNIVERSITY - CHARLOTTE, NORTH Carolina Bachelor of Science, Marketing and Finance May 1990 Joliet Junior College - Joliet, Illinois Associate of Arts, Liberal Arts