Customer Service Rep.

Posted on: 2006-04-09

Simi Valley, CA High School Diploma, 1989 Professional Experience Diodes, Inc. – Westlake Village, CA Customer Service Representative, 2/04-Present Answer incoming calls, process and expedite orders for semiconductor manufacturer. Assist with forecasting, pricing and updating of quarterly RFQ’s for contract manufacturers. Administer consignment orders and invoicing on a weekly basis, handle sample requests and inquiries for ROHS compliant parts, and utilize Prochannel software to submit price quotes, debits, and contract pricing to the customer. Participate in the installation and testing of new Oracle upgrade and update all pricing in the system. Train and mentor new employees in all areas of the department. Sentex Systems – Chatsworth, CA Customer Service Representative, 12/99-8/04 Worked in a call center environment to deliver exceptional customer service to key accounts in Eastern Region for manufacturer of telephone entry systems and gate operators. Interfaced with customers to answer general inquiries, entered customer orders, and troubleshot problem orders. Tracked status of outgoing customer orders to ensure timely delivery of product. Worked with other departments such as Sales, Quality Control, and Accounting to resolve emerging client issues, billing and logistics problems. Created spreadsheet reports in Excel, ran open order reports on a daily basis, and helped Marketing department to update parts/product catalog prior to release. Kendall Sign Company – Van Nuys, CA Operations Manager / Accounts Payable & Receivable, 5/99-12/99 Performed office management and bookkeeping functions, scheduled appointments and answered calls on a multiple-line phone system. Processed accounts payable and accounts receivable transactions in QuickBooks Pro; performed periodic ledger closings and financial reporting. Prepared bank deposits and reconciled monthly bank statements. Maintained weekly sales totals for sales reps and handled word processing of quotes, proposals, letters, and purchase orders. Monitored office supplies and maintenance of office equipment. Ensured office was well maintained. Medical Illumination – Arleta, CA Customer Service Representative / Office Assistant, 11/98-5/99 Administered office activities and provided administrative support to Vice President of International Sales. Coordinated appointments, meetings, travel arrangements and booking of medical shows/exhibits. Answered incoming calls and addressed technical questions regarding medical/surgical lighting. Processed faxed orders, confirmed price/availability, and invoiced daily shipments. Handled incoming/outgoing mail, sent literature to prospective customers and kept organized logs/ records of defective returned product. Easton Sports – Van Nuys, CA Customer Service Representative, 10/96-10/98 Managed nine of the top 30 accounts for large sporting goods manufacturer. Received and expedited EDI transmissions and PSO orders; communicated with distribution center regarding pre-ticketing items and international orders. Prepared weekly projections for specific high-volume accounts and generated reports/spreadsheets to provide overall view of activity for each account. Worked closely with individual sales reps nationwide to resolve emerging issues and ensure highest levels of customer service/satisfaction.