Account Coordinator

Posted on: 2006-04-08

Janet Wahl 2870 11th Street Cuyahoga Falls, OH 44221 Phone 330-929-1306 E-mail [email protected] EDUCATION 1994 - 2000 Kent State University Kent, Oh Bachelor's Degree Criminal Justice 1980 - 1982 National Institute of Technology Cuyahoga Falls, Oh Electronic Technology Certificate PROFESSIONAL EXPERIENCE May 2004 – Present NewarkInOne Inc. Independence, OH Account Coordinator – Answer incoming calls, track customer orders, place orders, billing adjustments, solve customer issues, enter data with each call. November 2003 – May 2004 Evant, Inc. Cuyahoga Falls, OH House Manager – Oversee functioning of group home. Some of the tasks involved are to schedule staff, finances, shopping, appointments, team meetings, training, reviews. August 2002 - October 2003 Ohio Mentor, Inc. Akron, OH *Program Coordinator - Congregate Living - Train new staff and ongoing training for regular staff. Communicate with guardians and outside agencies involved with client about progress, needs or concerns. Regular visit to group homes to assure safe and healthy environment is enforced. Team meetings to insure clients receive care they need and discuss any concerns. Update all state and federal paperwork as needed. 2001 - July 2002 Akro-Mils Akron, Oh *Customer Service / Sales - Answer phone calls, take sales orders, give freight quotes, track orders, enter data 2000 - 2001 Superior Staffing Akron, Oh *Temporary Office Positions -Various office positions as needed. 1995 - 2000 CSBMR/DD Tallmadge, Oh *Community Travel Trainer - Trainers are used to help give individuals a sense of independence. Trainers teach clients to safely board and exit buses at proper stop and what to do in case of emergency. *Bus Driver - Drivers are required to take CPR, First Aid and required training classes. Job involves transporting clients to and from work or home safely. 1985-1993 Telxon Corporation Akron, Oh *Customer Service Coordinator (1991-1993) - Answer hardware and software questions for customers worldwide. Support field personnel in making connection with necessary departments. Receive and track both physically and by computer entry, equipment in for service. *Depot Coordinator (1988 - 1991) -Handle various customer problems, expedite repairs, and organize workflow for technicians. Act as liaison between depot and various departments within Field Service. Training of new technicians and maintenance of physical inventory. Assist in shipping and receiving. *Customer Service Technician (1985 - 1988) - Repair to component level of hand-held computers and answer customer questions. Maintain inventory and train new technicians. Shipping and receiving.