Stacy Y. Griffin
(phone hidden)/ Email:(email hidden)
OBJECTIVE: To use educational experience and professional skills to obtain
employment in the Legal/Education area where there are opportunities for growth.
EDUCATION: Loyola University of Chicago, Chicago, Illinois.
Bachelors of Science, April ,
Criminal Justice/Computer Science
Kaplan University, Chicago, Illinois
School of Paralegal Studies
Paralegal Certificate October,
EXPERIENCE: Kaplan University Chicago Illinois - Present
Academic Advisor, School of Criminal Justice
Perform Academic Advising of a student cohort -
Mediate and Advocate for students concerns regarding degree plan, grades, Instructor issues
Monitor student Academic process through graduation
Perform retention activities and assist with creating a sound education foundation
Mentor students to make positive professional education choices
Ricoh Corporation, Lombard, Illinois (phone hidden)
Product Support Specialist
Provide technical phone support for a client base including sales representatives, Field service technicians, and Secretarial and support staff.
Resolved customer claims and forwarded all unresolved issues through proper channels.
Investigated and researched contracts and product availability
Prepared paper work for final billing.
Answered a daily average of - calls
Initiated/Processed returns to Manufacture for defective products.
Trained customers how to utilized self- help online web base.
Initiated Employee relations committees to improve work and professionalism of employees.
Supervised level one and temporary employees on daily operations
Loyola University Medical Center, Maywood, Illinois (phone hidden)
Assist dietician with dietetic needs of patients, monitoring and
Collection of data such as diet preferences, allergies, fluid restrictions.
Nutrition research on an as needed basis.
Data entry/billing; and other dietetic tasks upon request.
Maywood Park Race Track, Maywood, Illinois (phone hidden)
Greeting patrons upon arrival for private functions and special events
Assisting patrons with gaming techniques.
Instructed patrons on daily scheduled programs
Performed switchboard operations.
SKILLS: Microsoft Office Applications
Microsoft Visual Studio.
Net; Typing WPM; Internet/ Lotus Notes Work well independently/group
Certified Customer Support Specialist /.
REFERENCES: Available upon request.