Academic Advisor

Posted on: 2006-04-05

Stacy Y. Griffin 3502 West Warren Bellwood, Illinois 60104 (708) 544-3559/ Email:[email protected] OBJECTIVE: To use educational experience and professional skills to obtain employment in the Legal/Education area where there are opportunities for growth. EDUCATION: Loyola University of Chicago, Chicago, Illinois. Bachelors of Science, April 24, 2004 Criminal Justice/Computer Science Kaplan University, Chicago, Illinois School of Paralegal Studies Paralegal Certificate October, 2006 EXPERIENCE: Kaplan University Chicago Illinois 2005- Present Academic Advisor, School of Criminal Justice  Perform Academic Advising of a student cohort 200-250  Mediate and Advocate for students concerns regarding degree plan, grades, Instructor issues  Monitor student Academic process through graduation  Perform retention activities and assist with creating a sound education foundation  Mentor students to make positive professional education choices Ricoh Corporation, Lombard, Illinois 1995 - 2005 Product Support Specialist  Provide technical phone support for a client base including sales representatives, Field service technicians, and Secretarial and support staff.  Resolved customer claims and forwarded all unresolved issues through proper channels.  Investigated and researched contracts and product availability  Prepared paper work for final billing.  Answered a daily average of 65-85 calls  Initiated/Processed returns to Manufacture for defective products.  Trained customers how to utilized self- help online web base.  Initiated Employee relations committees to improve work and professionalism of employees.  Supervised level one and temporary employees on daily operations Loyola University Medical Center, Maywood, Illinois 1989-1995 Dietician Assistant Assist dietician with dietetic needs of patients, monitoring and maintaining diets. Collection of data such as diet preferences, allergies, fluid restrictions. Nutrition research on an as needed basis.  Data entry/billing; and other dietetic tasks upon request. Maywood Park Race Track, Maywood, Illinois 1994-1995 Hostess Greeting patrons upon arrival for private functions and special events Assisting patrons with gaming techniques. Instructed patrons on daily scheduled programs Performed switchboard operations. SKILLS: Microsoft Office Applications Microsoft Visual Studio. Net; Typing 45 WPM; Internet/ Lotus Notes Work well independently/group Certified Customer Support Specialist 12/02. REFERENCES: Available upon request.