Customer Service Representative

Posted on: 2006-04-05

Lavonn H. Jensen 21750 Woodbine St. N.W. Oak Grove, Minn. 55303 (763) 213-8093 [email protected] Objective To find a job that is challenging and a ever learning experience with an opportunity for advancement and contact with the public. I am extremely organized and have a very good memory for detail. Work History 08/ 03 – 01-06 Customer Service Representative Portamedic – Brooklyn Center, Minnesota Answering multi-phone lines, problem solving on medical examinations for life insurance applications, multi-tasking, running reports, checking on information gathered from reports, entering data for exam orders, follow through on problems with exams to make sure information on exam paperwork is corrected quickly. 02/02 – 08/03 Receptionist Kelly Services Various positions at various companies 05/03 – 07/03 Receptionist Office Team Ameriquest Mortgage Co. Vadnais Heights, Minnesota Answering phones, greeting customers, scanning mortgage documents into computer, sending packages with UPS, filing, faxing, distributing mail, 09/01 – 12/02 Working for Temporary agencies in Austin Texas. 09/96 – 08/01 General Office Arrow Cryogenics, Inc. Blaine, Minnesota Data entry, set up and maintenance of ISO-9002 documentation, entering data off of customers PO into computer to make work order for job departments, daily reports of job prioritization for shop departmental managers, distributing and prioritizing of incoming mail, filing, faxing, word processing, office correspondence, created outgoing letters for executives and salesman, set up filing system for ISO paperwork, mail merge for mail outs, answering multi-line phone, purchasing of office supplies, bank deposits, setting up PO documentation. 06/00 – 08/01 Front Desk Reception Super 8 Motel Blaine, Minnesota Answering phones, making reservations, checking in clients, policing premises, handling of cash payments and deposit to safe. Education 09/93 – 05/94 Pine Technical College Pine City, Minnesota Medical Secretary and Legal Secretary 09/92 – 05/93 Pine Technical College Pine City, Minnesota Word Processing Secretary