BACK END SUP/CUST. SERV. MANAGER

Posted on: 2006-03-22

Tamela S. Burgess [email protected] 808 Borges Drive Santa Maria, Ca 93454 Cell: (805) 714-3032 Construction Management/Customer Service Management Software/Technology/Finance Information • Top office management skills, with various other skills that have greatly benefited previous employers • Unique combination of knowledge of Office management and Customer Service support. Computer literate- knowledge of Microsoft Office, Windows, Expedition, Prolog, Primavera Project, Excel, Timberline, Pharaoh and the Internet for research. • Established genuine rapport with prospects, subcontractors, vendors and clients. Utilize comprehensive product knowledge, familiarity with diverse cultures and personalities, and enthusiastic personality to quickly map out clients needs and recommend appropriate solutions. Earn client trust by consistently proving that they’re needs are paramount. • Confident, articulate, and professional speaking abilities. Team leader and team player. • Combine patience, determination, and persistence to troubleshoot client issues and ensure 100% satisfaction. Experience The Towbes Group, Inc. June 1, 2005 to Present Customer Service Manager/Back End Superintendent Managed all subcontractors on the Back end of the homes to make sure that the Final walk punch list consisted of less than 10 items. Managed homeowner mechanical walk and final walk. Worked with homeowner’s on the option/upgrade selections for their home. Educated homeowners on the customer service department procedures and warranty items in their home. Managed all the trouble shooting for the individual homeowners that were considered hot spots. Designed warranty books for homeowners. Worked with subcontractors on warranty items from CSR request. Distributed all work orders for warranty work. Applied back charges if applicable. Tracked problem items for the construction superintendent. Negotiated with Subcontractors for prices or work. Quality Control of the homes and then generating the punch list before the final walk and the punch list for after the final walk. Supervised all Customer Care employees and trained, encouraged, provide support and evaluates each individuals performance. Interacts with local agency when required. Worked on safety of the jobsite and made sure all OSHA laws were followed on the jobsite. Fairway Development, Inc July 4, 2004 to June 1, 2005 Project Manager Assistant/Financial Officer Assistant Managed all subcontractors, Contracts, Change Orders, Insurance for Subcontractors, Accounts Payable, Company Insurance and Workers Comp, Bidding Process, Schedule of Values, Legal Documentation, All correspondence, Subcontractor and Supplier Releases and Payments, Submittal requirements, etc. Housing Tracts from 29 to 49 homes. Also commercial buildings etc. Soltek Pacific-San Diego, California March 2003 to July 1, 2004 Project Manager Assistant/Admin. Assistant Managed subcontractors, processed all Contracts, Change Orders, Billing Percentages, Billing, Submittals, Submittal Packages, Subcontractor Payments, Certified Payroll, All forms required for Government or State jobs, Reconcile Bank Statements, Daily Reports, Correspondence Incoming and Outgoing, Insurance Requirements, Releases, Accounts Payable, Labor Compliance, Audits, etc. Jobs ranged from 12 million to 22 million. General Construction, Inc.-Athens, Georgia January 1992-December 2002 Office Manager Managed all company Account Receivable/Payable, Preliminary Information, Correspondence Incoming and Outgoing, Contracts, Submittals, Certified Payroll, Company Payroll, Workers Comp Insurance, help with Bids. Silver Sun-Athens, Georgia November 1986-January 1992 Manager Build relations with a diverse clientele and provide valuable information to new and existing clientele. Developed new sales training for new employs to aid them with 1 on 1 relation with customers. Daily reports, Accounts receivable/payable, Inventory, merchandising of all salons, financial information for sales with-in the salon. Provide excellent customer service that in return generated a high number of referrals and repeat business. Education University of Georgia, Athens, Georgia BA in Accounting-May 1986 References furnished upon request