customer service reprsentative

Posted on: 2006-03-21

Shenae A. Ford 2818 W. Vernon Ave Los Angeles, Ca 90008 323-298-4731 Objective: To hold a position in a field where it allows the opportunity for advancement and future growth in a working environment based on being a team player. Summary of qualifications Familiar with computers Excellent verbal and communication skills Self starter / quick learner Positive approach and business friendly telephone manner Results-oriented, with an ability to see any assignment to successful completion Education: Crenshaw High 9/95 – 6/99 Los Angeles, Ca Diploma American Career College 6/03 - 1/04 Los Angeles, Ca Pharmacy Tech License Employment: Parker Stanbury Customer Service Rep 05/05- present Answer inbound calls daily from members only Listen to members legal matter input information into the computer Foward emails and written messages to the attorneys in a timely DCM Creations Customer Service Rep 11/02 – 05/05 Answer over 200 inbound calls daily Assist customer over the phone with their product Data entry Pine Company Coder 3/02 – 11/02 Evaluate several amounts of surveys daily Code surveys Data entry Innovative Wireless Executive Assistant 3/01 – 1/02 Responsible for incoming phone calls Received messages and forwarded them to staff in timely manner Maintained appointments via data on computer software Daily use of various office machine (i.e., fax, copies, ten key, and typewriter) Robinson May Sales Associate 4/00 – 12/00 Responsible for ringing up customer on cash register Stocking and inventory References Are Available Upon Request