Office Clerk, Student in Criminal Justice Field

Posted on: 2006-03-20

SUMMARY  Utilize the principals of human relations as it relates to different ethnic backgrounds in order to deflate critical situations  Exercise the use of good judgment to maintain a safe environment  Self motivated and highly organized  Able to meet or exceed vigorous physical and personal qualifications  Adept at remaining constantly alert and dealing appropriately with threatening situations EDUCATION AND RELEVANT COURSEWORK KAPLAN UNIVERSITY 7/03 - present Currently enrolled in Bachelor of Science in Criminal Justice Program Awarded Associate of Applied Science in Criminal Justice • July 1, 2005 • Criminology • Criminal Evidence • Human Dynamics • Human Relations in a Diverse Society • Criminal Law for Criminal Justice • History of Criminal Justice • Deviance and Violence • Research Methods in Criminal Justice • Communication and Conflict MANSFIELD UNIVERSITY Criminal Justice major at Mansfield University from 9/01 until 5/02 WORK HISTORY GRIZZLY INDUSTRIAL, Williamsport, PA 9/04 - present Office Management •12/04-present Customer Service • 9/04-11/04 • Office management assisting in accounts receivable and approval of final order status • Resolve customer disputes, handle returns/credits, and minor technical support • Trained new recruits in customer relations and phone etiquette • Completed order processing and ensuring that the final product met customers’ specifications while maintaining organization in a warehouse setting TECHNICAL SKILLS MS Word, Excel, Typing 48 wpm accurately, Data Entry accurately, and excellent report writing skills