Guest Service Specialists

Posted on: 2006-03-18

Angela D. Davis 1731 w Galena Street Milwaukee ,WI 53205 [email protected] 414-344-0762 [email protected] Dear: Prospective employer; The knowledge experience, and skills listed in your job announcement/ posting are only the beginning of what I can bring to your firm. I have a solid history of producing results within a limited budget. I have built and successfully managed a staff of 30+, and I deal effectively with employee’s, executives, and administrative personnel, & customer’s on a regular basis. All of these achievements are critical to company’s, such as yours, that must compete in today’s difficult economy. My resume is enclosed as proof that I meet all the criteria listed in your ad. An interview would give me the chance to further prove my unique strengths. I have the knowledge of food production methods and techniques; I currently hold certification in serve safe food and sanitation within a large food service unit from a nursing home setting. I am able to use a computer and software related to food service; and I do possess excellent written and oral communication skills. I have been responsible for the direction and coordination of food service programs , including supervision, I have an extensive cooking background as well as serving and distributing meals to resident locations, Have done staff coordinating /training of employees in the operation of the food service department, maintaining records, writing reports and performing related work as required. I have excellent computer skills and I am proficient in Windows XP operating system, with knowledge of Microsoft Word, Excel, Power Point, Office, and Outlook/Outlook Express, very detailed oriented, Strong communication skills, written and oral communication skills a +, have strong customer service skills .Strong internet skills, Telemarketing abilities as well as recruiting and hiring for staffing needs, sales experience. Salary requirements are Starting pay of $10.00-$12.00 per hour. I hope to hear from you shortly. Sincerely, Angela D. Davis Copyright © 1996 by the McGraw-Hill Companies, Inc. Angela Davis 1731 w Galena Street Milwaukee, WI 53205 414-344-0762 home 414-344-0761 Fax 414-254-0336 Mobile [email protected] [email protected] DL# D120-0046-9835-05 Employment History Guest Service Specialists/Breakfast Hostess 09/03/2004-12/03/2005 Country Inn & Suites,1250 S Moorland Road Brookfield, Wisconsin 53005 262-782-1400  Providing complimentary breakfast for hotel guest/ greeting guest as they arrive for breakfast. Set up and breakdown/ cooking of hot food items in breakfast nook area  Inventory/food ordering  Unlocking milk containers/ juice machine, making coffee as needed basis Cleaning and sanitation of breakfast room when breakfast over, rotation of stock / inventory when food order comes in, data entry of inventory into excel spreadsheet on computer. Nutrition Services Supervisor 09/20/2001-07/14/2004 Marian Fransiscan Center ,9632 W Appleton Ave Milwaukee Wisconsin. 414-461-8850  Overseeing kitchen staff  Operation of tray line, meal tickets, meal rounds  Employee evaluations/merit raises, department in services, disciplinary actions  Inventory/some food ordering  Overseeing portion control/food waste management  Job assignment distribution to employee’s  Cleaning assignment distribution to employees  Recording temperatures  Overseeing the cleaning and sanitation of equipment / dishes at end of meals and shift  Closing the kitchen at end of shift/day Supervisor/Cook 08/20/1999-09/15/2000 Marina View Manor , 1522 N Prospect Milwaukee, Wisconsin Closed doors in January 2000  Overseeing kitchen staff  Preparation of breakfast/lunch meals per day/ prep meals for next day  Operation of tray line ensuring meals delivered to appropriate location for residents  Adhering to modified diets  Food ordering/inventory & stock rotation  Cleaning and sanitation of department according to policy and procedures of company  Recording temperatures Lead Generations/Recruiting Officer/Sales Agent/ Data Entry October 2005- January 2006 National HealthCare Discount, Nationwide internet based work at home Company  Telemarketing leads for sales dept.  Recruiting/interviewing & Hiring of new employee’s  Enrolling new members into discount savings plans  Data entry of information into computer system for payroll personnel  Tech support/ data entry/ customer service Education 1983-1987 North Division, Milwaukee, Wisconsin  High School Diploma  Eighth Street Middle School Milwaukee Wisconsin  Siefert Elementary Milwaukee, Wisconsin  University of Phoenix Axia College Western University/Distance Learning  Earning a Degree in Business Management Currently enrolled as of 02/20/06 Expected year of completion 2009 Other Experience Knowledgeable of food service standards, methods & practices: Excellent organizational and written communication skills. Ability to train, evaluate and supervise food service employees. Excellent computer skills and knowledge of Windows XP operating system, Word, Excel , Power point, Outlook and Office applications . References: Lazette Chambliss Human resource Manager [email protected] 414-271-0749 Karla Fajembola Department on aging supervisor 414-289-5828 Leashawn Wesley Daycare business owner 414-447-6157 [email protected]