Senior Training Consultant

Posted on: 2006-03-15

PAMELA C. GUARDI 651 Nantucket Way, Island Lake, Illinois 60042 Mobile: 847-212-7349 [email protected] CAREER SUMMARY Highly creative training professional with a record of success in pharmaceuticals, consumer products and insurance. Possesses infectious enthusiasm and passion for communicating subject matter effectively. Extensive expertise in delivering instructor-led and remote courses. Creates an experiential environment incorporating adult learning principles that fosters subject retention. Adept at leading train-the-trainer sessions, facilitating group activities and developing the skills of others. Particular talent in: * Communicating proprietary software to a multitude of individuals at a variety of business levels; senior executives, middle management, medical doctors, scientists, administrative and hourly employees. * Adapting presentation style to accommodate class room environment and caliber of students whether to groups or individuals. * Conducting training needs analysis to determine significant issues and level of training. * Certified Instructional Designer-Developer, Langevin Learning Services. TECHNICAL SKILLS Software: Documentum (enterprise content management), PREDICT (customized MS Word Templates), Core Dossier (dossier publishing), POSPortal (client relationship management), Peoplesoft (ERP), Microsoft Office, Adobe Acrobat, Cd.global, Cd.one (property/casualty insurance), ESIS (sales/inventory), PowerPlay (decision support). Hardware: IBM compatible PC’s, AS/400, Hitachi Mainframe, Norand 6200, 6210 hand-held computers. PROFESSIONAL EXPERIENCE PCG TRAINING SERVICES, Island Lake, IL 2003 to Present Principal * Edited customized course workbook on Peoplesoft application for Northwestern University employees to more effectively manage student accounts. * Wrote course workbook on use of customized MS Word templates to create documents that comply with FDA regulations for dossier software publishing company. * Taught MS Word for software training vendor to students enrolled in medical billing curriculum to accomplish certification goal. * Provided exceptional customer service to auto superstore customers resulting in satisfied patrons and return business. * Implemented customer service project for merchants of credit card processing company. PFIZER, Inc. (Formerly Pharmacia Corporation), Skokie, IL 1999 to 2003 Senior Training Consultant * Delivered customized training programs to pharmaceutical R & D workforce which enabled them to meet FDA regulations and deadlines for dossier submissions. Training incorporated individual disciplines’ business process with technology use and basic 21 CFR Part II education. Combining adult learning principles with lecture, hands-on and practice, students were taught how to efficiently create documents used for dossier submissions. * Wrote and designed core curriculum, workbooks and job aides paralleling application upgrade allowing for just-in-time training which resulted in corporate savings of $50,000 in project expenses. * Redesigned, learned and presented within a 3 month time frame hands on standard training program for e-submissions applications to 3000 participants increasing productivity by 20 %. * Mentored six (6) lead instructors to effectively write course guides, improve presentation skills and deliver training to 3,000 employees in 6 month time-span meeting project deadline and budget. * Developed four (4) software test scripts paralleling application development to ensure quality control and FDA validation requirements. DELPHI INFORMATION SYSTEMS, Rolling Meadows, IL 1998 to 1999 Education Specialist * Delivered personalized training to customers of property and casualty insurance software publisher resulting in a 50% increase in revenue. PEPSI-COLA GENERAL BOTTLERS, Inc., Rolling Meadows, IL 1994 to 1998 Corporate Training & Development Specialist * Trained 6,000 employees within a 12 state region proprietary sales and inventory management applications resulting in reduction in errors, improved productivity and increased revenue. * Provided on site handheld hardware and software training and support to field sales force of 4,000 to ensure accurate and efficient servicing of the customer resulting in significant increase in sales. * Wrote and designed course materials and instructor guides for train-the-trainer classes at remote locations to provide new-hires with just-in-time education. This initiative saved corporate thousands of dollars in training expenses. * Created and implemented first ever training-specific techniques and job aides for classes presented throughout the company which resulted in a more effective learning environment and productive workers. MALLINCKRODT VETERINARY, Inc., Mundelein, IL 1990 to 1994 Information Services Support Coordinator Created and managed first ever: * IT TRAINING FUNCTION: Delivered, designed and developed AS/400 e-mail and PC word processing courses saving $40,000 in development expenses. Negotiated, interviewed and hired third party training providers. Marketed training function, researched and purchased CBT courses for adjunct training services providing customer base “just in time” training. Led team to translate course guides from English to Spanish to provide training in Latin American office. * HELP DESK FUNCTION: Managed day-to-day activities, developed call tracking procedure, provided telephone and desk-side support to end users at multiple locations increasing productivity by 50%. * USER GROUP: Provided venue for improved communication between the Information Services group and company employees resulting in 50%+ increased attendance at each meeting and improved understanding of IT initiatives. * IT NEWSLETTER: Supplied employees’ world wide essential information regarding IT computer projects augmenting communication amongst business units. EDUCATION DePaul University, Chicago, Illinois Training and Development PROFESSIONAL DEVELOPMENT * Six Sigma Green Belt trained, anticipated certification 2006 * Dale Carnegie Course Certificate, Leadership Program; Recipient of lesson achievement award, Make Our Ideas Clear /Crash Through Barriers * Langevin Learning Services: Training Needs Analysis, How Adults Learn, Project Management for Trainers PROFESSIONAL AFFILIATIONS American Society of Training and Development, Chicago Chapter CCASTD Chicago Organization of Data Processing Educators, Past President