Business Dev. Mgr.

Posted on: 2006-03-13

LAURIE M. OLDS 27413 NE 14th Ct., Ridgefield, WA 98642 telephone: 360-887-3405 /cellphone: 360-601-7204 e-mail: [email protected] Professional Profile: TOP-RANKED SALES PROFESSIONAL with record of success in account management in competitive business-to-business environments. Supporting skills in relationship building, consultative sales, and solution selling. Proven track record as a leader in developing, cultivating, strengthening and maintaining long-term (executive-level) relationships and maximizing customer satisfaction and retention. Highly productive multi-tasker with well developed organizational, priority planning, time management, leadership and strong interpersonal skills. Goal Driven: Highly motivated, aggressive sales professional with ability to consistently exceed quotas while achieving high customer service goals. Broad experience in account management, business development, business-to-business sales. Proven ability to work independently and consistently achieve goals.  Service Focused: Committed to providing exceptional customer service, based on responsive and consistent follow-up, client consulting, and proactive problem solving. Accustomed to handling complex service, warranty, dealer, and product performance issues.  Solid Sales Skills: Broad experience with consultative selling, bid preparation, price quoting, strategic selling, closing, and territory development. Skilled in identifying target markets and managing leads and prospects.  Persuasive Communicator: Well-developed interpersonal, written / verbal communication, and presentation skills. Effective communicating and presenting to C-level decision-makers.  Computer Literate: MS Word, Outlook, Excel, Seibel Education: Bachelor of Arts - San Jose State University Psychology Major / Business Administration Minor Professional Development:  Product Training  Sales Presentations  Lead Generation Strategies  Sales Training Experience: Business Development Manager / Northwest Territory Kimball Office, 2003-Present In a B2B sales environment, drive sales of high-end office furnishings by leading a team of professional sales and service professionals. Build positive relationships, establish partnerships, promote company products, and foster product awareness and company name recognition within the A&D (architect / design) community and target end-users. Additionally oversee B2C account management, sales and service through a network of dealers and service staff; monitor the sales process and performance of projects and installations. Manage territory that includes Oregon, S.W. Washington, and Alaska. Work with Seibel computer account tracking system.  Establish, grow, and manage commercial accounts; partner with dealers and service personnel toward pro-active problem-solving to achieve client satisfaction. Function as “go-to” person for sales, customer service, product marketing, project management and service / delivery. Liaison to executive decision-makers, dealers, and end-users throughout the sales cycle and after.  Generate pro-active, cost-effective solutions to support the sales, order processing, project management, installation, and service / delivery process.  Received “Team Sales Excellence” award (2005). _______________________________ Sales Manager The Corner Office, 2001-2000 Hired specifically to establish new satellite sales office, generate business, and service new and existing customer accounts; researched office locations, negotiated lease contract, and coordinated company move to new location.  Called on business accounts and employed targeted strategies to market high-end products and services to corporate and mid-level management decision-makers.  Used solution selling and creative problem-solving approaches to close sales and manage long-term accounts.  Successfully achieved first-year branch sales goal of $1 million. ________________________________ Senior Sales Executive / Account Manager One Workplace, 1998-2001 Recruited by former employer to lead executive sales team, develop corporate business, and manage key accounts. Delivered personalized customer service, managed customer priorities, and implemented win-win solutions to maintain long-term relationships with executive end-users.  Established new accounts with Fortune 500 companies, the A&D community, and consulting firms.  Consistently exceeded annual sales team quota (up to $17 million) each consecutive year.  Led sales team that ranked in the top 5% for sales production division-wide.  Achieved “President’s Club” status each year based on customer service rankings and sales volume. _____________________________________ Senior Sales Executive Office Depot, Business Services Division/In2Change, 1995-1998 Recruited to cultivate and manage new accounts within the A&D (architect / design) community, Fortune 500 companies and B2C market. Served as client liaison. Closed major accounts within targeted niche markets.  Exceeded annual sales quota ($2-$4 million) by 125% each year.  At In2Change, aligned potential sales of $4+ million. ___________________________________ Franchisee / Sole Proprietor The Final Touch Interiors/Decorating Den, 1990-1995 Developed new franchise territory into a nationally recognized, top-ranked sales region. Established and maintained commercial (B2B) and residential accounts. Supervised consultants / designers / workrooms and two employees.  Franchise ranked # 3 in the state of California (out of 120 franchises) for annual sales.  After two years, closed franchise and started private business, The Final Touch Interiors.  Recruited and hired design consultants and support staff to generate additional sales and grow business. _________________________________ Senior Sales Executive One Workplace, 1983-1990 Originally hired to design and print full-color product marketing catalog for dealership. Successfully completed project within six months; offered position on sales team.  Negotiated, closed, and managed $5+ million in top corporate accounts (annually).  Generated $37+ million sales during tenure, averaging 125% of annual quota.  Named #1 sales producer for five consecutive years in the contract furniture division.  Consistently achieved “President’s Club” status for achievements in sales. _________________________________ Affiliations: Professional Women’s Association Women in Business / WIB Women Entrepreneurs of Oregon / WEO Portland Business Alliance Activities: Enjoy golf, sailing, boating, dog-sledding Member: Ft. Vancouver Sail and Power Squadron / Tri-Mountain Women's Golf Association.