Admissions Representitive

Posted on: 2006-03-10

CHRISTINE S. TRUJILLO 633 Oak Street # 7, Lakewood, Colorado 80215 720-365-5029 E-Mail [email protected] ----------------------------------------------------HIGHLIGHTS OF QUALIFICATIONS----------------------------------------------- Experience in management, sales, volunteer recruitment bookkeeping, recordkeeping, Excellent organizational and time management Outstanding interpersonal and human relation skills Ability to function well in a progressive environment under stressful conditions Results oriented individual with the capacity to take on added responsibility Computer operation to include Peachtree, MS-Office, Word, Database Management, Budgeting, Marketing, Public Relations  Project Management. --------------------------------------------------------PROFESSIONAL EXPERIENCE---------------------------------------------------- School Admissions Representative 6/26/05-11/19/05 Remington College, Lakewood, CO Proven track record in customer service, recruitment, sales with outstanding personality and goal oriented.  Telephone appointment setting, customer service.  High volume of placement, close and follow up while maintaining a professional relationship.  Recruiter of the Month for 4 months consecutively since starting employment. Document Management Screener Specialist/ Operations Expert 12/ 8/03-1/6/05 Anthem Blue Cross Blue Shield, Denver, CO Dedicated to following work ethics, and a high standard of integrity resulting in high productivity and quality.  Coordinating daily workflow of the Correspondence and Scanning units resulting in timely work processed.  Responsible for developing training programs and training, that increased productivity and efficiency.  Accountable for workload, auditing, ensuing performance standards are being met, production increase of 50%.  Overseeing the pre-sorting, opening, batching and distributing of all incoming claims and correspondence.  Supervised up to fifteen team members in two units, approving time sheets and vacation requests.  Assisted with the interviewing process in hiring new employees, induction, training and development.  Updated and implemented Policies and Procedures and Services for department. Director of Operations 8/9/00-8/26/02 Recording For the Blind & Dyslexic, Denver, CO Strong and decisive operations leader with excellent analytical, organizational, and team building skills.  Excellent program/project management and leadership skills resulting in top performance.  Strong emphasis on cost containment, production and distribution control.  Collaborated to implement policies, procedures, and services.  Developed infrastructure for digital audio recording.  Leading staff meetings, orientations and panel discussions, communication reports for board meetings.  Developed and instituted an environment attracting and encouraging volunteers resulting in a 99% increase.  Oversee day-to-day operations of the accounting and bookkeeping department and yearly audit.  Developed monthly, quarterly and end of year reports with attachments for three departments.  Maximized productivity within the production department by instituting the at-home recording project.  Maintained staff personnel files, addressed and processed benefits, training and all HR services.  Consistently exceeded department goals for productivity by 25% Customer Service Representative 10/24/98-4/9/99 Safeco Insurance Company, Golden, CO Highly Skilled at solving customer relations complaints with enthusiasm, tact and professionalism.  Mastered a high volume of customer service calls, regarding home and automobile insurance claims.  Effectively communicated with customers, staff, vendors and management.  Earned recognition for excellent customer satisfaction in calming, analyzing solution and follow-up. Program Coordinator 2/17/96-9/22/98 City of San Bernardino Mentoring Program, San Bernardino, CA Enthusiastically motivated to inspire and support others while generating innovative ideas and maintaining focus.  Managed a teen pregnancy prevention program providing counseling, education, referral and mentoring.  Recruited, organized and implemented activity programs working with an all-volunteer staff of 140.  Established and maintained positive working relationships with community groups, and government agencies.  Proposed and implemented marketing strategies for program services. CHRISTINE S. TRUJILLO 633 Oak Street #7, Lakewood, Colorado 80215 720-365-5028 E-mail [email protected] ------------------------------------------------------------------EDUCATION --------------------------------------------------------------- Business Management Aurora Community College Currently attending classes towards degree Patient Administrative Services American College of Health Professions Diploma 1995/1996 Medical billing, scheduling, medical terminology, coding, collections, customer service, medical records. Teaching Supervisor School of Tomorrow Certificate 1994/1994 Basic Math, Bible Reading, Science, History, for grades 1 through 7. Entrepreneurial Business Training Mi Casa Business Center for Women Certificate 2003/2003 Writing a Business Plan, understanding finances, customer service, marketing and sales. High School GED Emily Griffith Opportunity School Certificate 1981 Attended many classes, seminars, conventions and training related to all of my positions. --------------------------------------------------------SERVICE AND AWARDS ------------------------------------------------------ Member of the National Association for Female Executives 2000/ 2004 Member and Volunteer of Mi Casa Business Center 2001/ 2004 Member of Phi Theta Kappa- National Honor Society Presently Liaison for Women’s Educational Development Program, Secretary for Route 66 Car Event, Girls Discussion Leader for the Youth Justice Center, Tutor for Colton Library Adult Literacy Program, Mentor, Mayor’s City Clean-up Day, Honorary Deputy for San Bernardino Sheriff Department, County of San Bernardino Probation Juvenile Hall, participated in many events for The Kiwanis of Greater San Bernardino, Outstanding Professional, Perfect Attendance, Best Team-Player. ------------------------------------------------------------------REFERENCES--------------------------------------------------------------- Mrs. Cheryl Lucero 4876 Stuart Street, Denver, CO 80211 (720) 299-5268 Ms. Viki Vogli 4861 South Silver Spurs Lane, Evergreen, CO 80439 (303) 679-2883 Mr. Mrs. Scott Lieker 20561 East Mansfield Avenue, Aurora, CO 80013 (303) 372-9052