Customer Service Specialist

Posted on: 2006-03-09

Candice Owens 6551 Brittmore Rd Houston, Texas 77041 US E [email protected] P 7134544192 V 7139424791 Objective Fast paced, hard-working,professional individual looking for a postion with an established or up and coming company where I can utilize my skills. Work Experience Dates Employed Job Title Company 1/1998 - 10/2005 PPA Manager Universal Fidelity Corporation Houston/Texas Handling heavy inbound calls in a call center enviorment, Hitting and maintaining group goals,managing team of 8-10 employees,scheduling,handling complaints,resolving conflicts among employees,and clients,assisting potential clients,maintaing weekly and monthly reports,group and company presentations,utilization of strong organizational skills,meeting client expectations by given deadlines,entering and processing payments. Education Dates Attended School Degree Location 8/1994 - 5/1998 Lamarque High School High School or equivalent Lamarque - Texas - US Skills Skill Name Skill Level Last Used/Experience excel Intermediate Currently used / 3 years Microsoft Word Intermediate Currently used / 3 years Power Point Beginner Currently used / 1 years Windows all Editions Intermediate Currently used / 5 years Languages Languages Proficiency Level References Reference Name: John Hearn Reference Company Universal Fidelity Corp Reference Title SR. VP of Operations Phone 2816474100 Email Type Professional Additional Info Certificate in Medical Coding and Billing through continuing education course Career Info Current Career Level: Manager (Manager/Supervisor of Staff) Years of relevant work experience: 5+ to 7 Years