Junior Processor

Posted on: 2006-03-06

Erika Dyan Marston Home: 720-514-9298 8465 W. Hampden Ave #3-208 Cell: 303-888-5884 Lakewood, CO 80227 Fax: 720-514-9342 E-Mail: [email protected] Loan Processor/Customer Service: With over 15 years experience in customer service and just over seven months in loan processing I have and extensive background in assisting people with their needs. In loan processing I ordered Mortgage Payoff information, Flood certifications, Title commitments, Social Security information, and Evidence of Insurance among many other things that I was charged with. I am a strong worker and believe in a strong work ethic. I have worked in team atmospheres all of my life and I am able to work within the confines of a tight deadline. I am able to process Conventional, FHA, and VA loans and I am also able to learn how to work in new and faster ways to help my work, team and company be successful at every turn. Summary of Qualifications: Working knowledge of the following: · Windows 95 · Word Perfect · Windows 98 · AS 400 Interface · Windows NT 4.0 · Microsoft Outlook · Excel · Multi-line Phones · Point · WEBTRAC · Word 97 · Data Entry · Word 2000 · Microsoft Works · Microsoft XP Home Edition · Microsoft XP Office Edition Education: Red Rocks Community College Lakewood CO (August 2002 – December 2003) Library Assistant Belmar Elementary School Lakewood Work Study Program I was charged with the following: · Helped organize students to stay on task · Read to first grade students on a weekly basis · Assisted Head Librarian with organizing library · Helped children check out and in books from the library · Assisted forth grade teacher with class assignments · Helped with after school program · Assisted with school fund raiser Pikes Peak Community College Colorado Springs, CO (October 2001 – February 2002) Warehouse Worker Work Study Program I assisted with the following: · Restocking the bookstore shelves · Receiving new shipments of school needed accessories and books · Helped customers locate books for college classes · Send equipment to other campuses · Assists bookstore managers · Answer phones and questions for new students Professional Experience: Assurity Financial Services Englewood, CO (Dec 2005 – March 2006) Quality Control Specialist I was responsible for the following: · Checking Mortgage files to keep in compliance with RESPA · Ordering Verification of Mortgage · Ordering Evidence of Insurance · Ordering Credit Report with Rapid Reporting computer system · Checking in Point to verify that file was correct · Asking Loan Officers and Loan coordinators for missing information · Verifying that all necessary documents were signed within the compliance time frame · Keeping track of processing status report log · Answering phones when receptionist was away · Filing files that had been closed and funded · Logging files that had been denied or cancelled · Attending monthly meetings with the Senior Processors · Using WEBTRC to keep notes in each individual file · Ordered Title Certifications · Ordered Flood Certifications · Ordered Mortgage Pay Off information Kemper Mortgage, Inc Centennial CO (March 2005 – July 2005) Administrative Assistant/Quality Control Specialist I was in charge of the following: · Answering phones and directing the calls to the appropriate parties · Assisted Loan Officers with making correct colored files for loans · Faxed paperwork as needed · Helped Operations Manager with personal endeavors · Assisted new applicants with filling out Applications of Employment · Ordered business cards for new employees · Made copies of paperwork for Loan files · Completed compliance for Loan Officers to receive pay · Verified that information in files was correct · Worked side by side with Loan Officers to help get files to closing · Worked with Title companies to set closings AON Innovative Solutions: Golden CO (February 2004 – December 2004) Fort Wayne IN (December 1997 – June 1998) Customer Service Representative I was charged with the following: · Answering calls to verify extended contracts for Whirlpool, Kitchen Aid products · Assisted customers to correct department if needed · Set up service for customer if warranted · Sent copies of extended warranties · Supporting the extended warranties sold on many types of electrical and computer equipment · Used the AS 400 interface · Transferred customers to appropriate technical support areas · Trained new Customer Service Representatives on the AS 400 Interface · Assisted in maintaining and updating customer warranty information Target Corporation: Littleton CO (May 2002 – August 2002) Colorado Springs CO (November 2001 – December 2001) Front End Cashier I was in charge of: · Checking guests orders and making sure they were getting the best price · Checking guests orders out and making sure the experience was pleasant · Assisting guests with locating specific items · Sizing jewelry to the customer · Assisting guests in finding particular styles of jewelry · Running cash register · Restocking jewelry counter Nextel Communication Englewood CO (April 2000 – December 2000) Customer Care Representative I was charged with the following, but not limited to: · Receiving incoming calls for cellular customers and troubleshooting the cellular units · Explaining monthly invoices · Assisting customers in unlocking their units · Informing customers of outages in the local area · Changing voicemail pass codes from local terminal · Explained and changed cellular and radio rate plans for customers · Informing new customers of their bill cycle date · Changing cellular phone numbers Dimension Lincoln Mercury Fort Wayne IN (August 1998 – April 1999) Telephone Operator/Administrative Assistant My responsibilities included, but were not limited to the following: · Attending to dealerships’ 120-line switchboard · Coordinating communications between clients and company personnel · Training new-hire personnel and current personnel on telephone operations Parker and Associates Fort Wayne IN (March 1997 – June 1997) Administrative Assistant During my tenure I was placed in charge of: · Assisting Rod Woodson with organizing his annual football camp for the under privileged youth · Filing information on new NFL players · Making certain that accommodations were prepared for the new players · Making living arrangements for new players · Maintained general office duties