Sales Clerk

Posted on: 2006-03-02

Patricia A Kelsch [email protected] 1843 Cleveland Ave., Norwood, Oh 45212 Home: 513-351-3068 Cell: 513-919-8457 Summary I am an outgoing, highly motivated, congenial people-oriented individual who is proactive and understanding in my communication/interaction with others. I seek employment with an organization that will allow me to effectively utilize the customer service skills, sales and merchandising ability, and leadership skills I have proficiently developed in past employment experiences. Employment J. C. Penney Company (seasonal/holiday part-time) October 2005 – January 2006 J. C. Penney Company, Eastgate Mall, Eastgate Boulevard, Batavia, Ohio 45103 Guest Relations Representative October 2004 – September 2005 Cincinnati Zoo & Botanical Gardens, 3400 Vine Street, Cincinnati, Ohio 45220 Real Estate Agent / Residential October 2004 – September 2005 Huff Realty, 3536 Edwards Road, Hyde Park, Ohio 45208 Real Estate Agent / Residential November 2000 – September 2003 Jordan Realtors, 960 Montgomery Road., Norwood, Ohio 45212 Sales Asssociate, Home Department September 1999 – September 2000 Lazarus Department Stores, 7875 Montgomery Road., Cincinnati, Ohio 45236 Assistant Manager, promoted from Sales Associate June 1998 - August 1999 This End Up Furniture, 7875 Montgomery Road, Cincinnati, Ohio 45236 Sales Asssociate, Women’s Petite Dept November 1997 - June 1998 Dillard’s Department Store, 7875 Montgomery Road, Cincinnati, Ohio 45236 Department Lead, Bed & Bath Departments November 1995 - October 1996 Homegoods, 2692 Madison Road, Cincinnati Ohio 45208 Education / Credentials 2000 Real Estate License, Hondros College, 4675 Cornell Rd., Cincinnati, OH 45242(+CEUs) 1985 Food Service Worker I – Civil Service Exam, Cincinnati OH 1984 GED, State Department.of Education, Ohio Certificate of High School Equivalence Skills / Competencies Outstanding Customer Service skills Assisting Customers with purchases Taking Applications & Processing Memberships Skills / Competencies … continued Handling Irate Customers Handling Customer Exchanges/Returns Answering Telephones Giving Directions Responding to Emergencies Store Operations – All activities involved in operating & maintaining a business, including: Employee Scheduling Counting & Sorting Money, Preparing Deposits, Making Deposits Merchandising Building Displays Attractive & Appealing to the Customer Inventory Management Stock Maintenance Stock Rotation Learning & retaining product information quickly Computer Operations Microsoft Word Microsoft Outlook Express Microsoft Excel Competent Basic Math Skills Machine Operations Cash Register (all operations) & entrusted with handling money Copiers Fax Machine 10-Key Adding Machines Awards 2005 Mystery Shopper Award for courtesy in giving customer directions to Zoo by phone. 2005 Mystery Shopper Award for courtesy in explaining detailed membership Zoo benefits. Volunteerism Gardening Cincinnati Nature Preserve, Cincinnati, Ohio Babysitting Crossroads Community Church, Oakley, Ohio References Furnished upon request.