Business Analyst / Quality Assurance

Posted on: 2006-03-01

Suong Le 2905 West Pearl Avenue Tampa, Florida 33611 (813) 334-9993 [email protected] OBJECTIVE A challenging and rewarding position offering business experience, development, and an opportunity for advancement within your company. BACKGROUND SUMMARY A personable professional with diversified experience across a broad business spectrum. Excellent analytical and problem solving ability. Proficient in the use of computers, including software applications Siebel, Windows XP, NT, 3.1, Excel and Word. Bilingual in English and Vietnamese. BUSINESS EXPERIENCE SITEL/Convergys/General Motors, Tampa, FL 8/99-02/06 Systems Analyst / Business Analyst • Extracted data from CRM Siebel, Corepoint and EDS application – GM database in Austin, TX, Portland, OR, and Tampa, FL. Filtered information to identify a part, component, or any situation relevant to parameters set by the National Highway Traffic Safety Administration, a GM engineer, or an attorney. • Monitor and report on product quality and Quality Assurance project progress throughout the product lifecycle. • Provide status report to Quality Assurance Manager, Release Managers, Development Managers and Directors on the results of the data extracted • Served as an escalation point for conflicts that cannot be resolved directly by project team members, project managers, and software developers. • Liaisons with key stakeholders, project managers, software development managers and peers around personnel issues to ensure effective and motivated staff and a strong relationship with other teams. Case Manager, Product Allegation Resolution • Quality assurance on product liability cases insuring all documents and documentations are accurate to send to General Motor’s Central office • Training new staffs on GM’s Product Liability case handling and policy and procedures. • Research, gather, and analyze information to resolve claims that allege a GM’s vehicle defect, resulted in a collision, bodily injury, personal property damage, or a fire including Fleet accounts. • Initiate inspection of the vehicle by either a GM’s dealership or GM’s engineering group. Review the inspection results to determine GM’s position on the alleged allegation • Document all information to reflect all the steps taken in the event the claim is reviewed in a court of law, Attorneys and insurance group. • Responsible for GM’s pool vehicles maintenance Pearl Vision, Brandon, FL 1998 - 1999 Optician/Retail Manager • License Optician-Inspected eye glasses to determine if the correct prescription was dispensed, and to ensure OSHA and FDA standards were met. • Responsible to insure adequate supplies are available for the store Lenscrafters, Tampa, FL 1996 - 1998 Apprentice Optician Did practicum for Ophthalmic Dispensing License. Responsibilities included retail sales and work as a Lab Technician. EDUCATION Hillsborough Community College, Tampa, FL AS Degree, Ophthalmic Dispensing CERTIFICATIONS American Board of Opticians National Contact Lens Exam Mortgage License REFERENCES AVAILABLE UPON REQUEST