Member Service Rep.

Posted on: 2006-03-01

Elisa M. Licon 9655 Southwest North Dakota Street #57 Tigard, OR 97223 503.407.0402 [email protected] OBJECTIVE Successful banking representative dedicated to guaranteeing customer satisfaction by developing strong and trusting client relationships. Looking for a position that offers professional growth and an opportunity to contribute to the company’s success. QUALIFICATIONS Ø Demonstrated ability to build excellent relationships with clients and co-workers Ø Works well in a diverse work environment and can adjust smoothly to changing priorities and tasks Ø A highly motivated, enertgetic team player, always ready for a challenge Ø A self-starter, can work independently, open to new experiences, and eager and willing to learn Ø Pays close attention to details, problem-solver, can multi-task easily, identify priority and time-sensitive materials Ø Consistently acknowledged for outstanding professionalism by management and customers PROFESSIONAL EXPERIENCE First Technology Credit Union Member Service Representative Beaverton, OR May 2005 to January 2006 Ø Thorough working knowledge of teller transactions, balancing vault, printing debit cards and temporary checks, account verification and checks, foreign drafts, redeeming saving bonds, online banking, shared branching, closing accounts, monthly drawer and cash dispense auditor and collecting on loans Ø Understands the role of a credit union in the community and the excellent benefits offered to members Ø Highly motivated learner, multi-tasker and organizer, committed to working successfully with co-workers and members Ø Maintains trust in confidential matters with members and co-workers, branch security, robbery, bomb threat, and fraud training Ø Growing knowledge by taking advantage of all resources to answer questions, resolve issues and achieve goals Diva Espresso Manager Seattle, WA September 2001 – April 2005 Ø Continuously maintained a quality and professional work environment, while furthering the development of staff Ø Guided and mentored new employees through orientation and on-site training to reach full their potential. Ø Managed an ever-evolving schedule in which all employees’ needs are met. Ø Restructured standard operations to increase the effectiveness of product consumption while lowering overhead expense Ø Worked with vendors on an ongoing basis to maintain quality control and knowledge of future products Ø Knowledge and understanding of sales, products, inventory, and labor costs Ø Achieved a stable, safe and positive work environment Environment Control Human Resources Coordinator Seattle, WA June 2002 – November 2002 Ø Interviewed, screened (including State of WA background checks), evaluated and hired all new employees Ø Using proprietary software along with other commercial applications, improved the efficiency of office operations Ø Recruited new employees, including placing ads for new hires Ø Maintained front desk communication, balancing projects and interaction with staff Ø Handled day-to-day operations including scheduling new employees Fonte Coffee Roaster Production Seattle, WA November 2000 – August 2001 Ø Managed shipping and receiving including UPS software Ø In-depth knowledge of inventory control over production supplies and retail stock Ø Experienced with mechanical and high volume labor production Ø Primary point of contact for answering customer service phones Ø Responsible for blending different lines of tea and coffee EDUCATION Federal Regulation and CUNA training Ø Successful completed more than twenty professional training classes designed for the banking industry Sheldon Jackson College Sitka, AK Ø Anthropology and Pottery Ø Dean’s List 1999, Hiatt Gillespie & Jack Webster Memorial Scholarship Art Institute of Seattle Seattle, WA Ø Majoring in Culinary Arts with an emphasis on Asian Cuisine Ø Pursued additional studies in Restaurant Management References are available upon request