Help Desk/ Customer Service

Posted on: 2006-03-01

Diana Robinson 999 Leslie Rd # G El Cajon CA 92020 ( 619) 608-5095 Objective: Administrative Assistant, Help Desk/Customer Service or Data Entry Position. Versatile, quality driven administrator and customer service specialist with a proven track record of establishing and maintaining strong relationships. Extensive background in office management and corporate settings.Self-starter with effective problem solving assessment skills and time management skills.Superior memory for details and a strong work ethic Excellent written and oral communicator with bilingual English-Spanish skills. Nicholas Applegate Help Desk / Customer Service 10/05 - Current - Experience with Help Desk ticketing system - Handle incoming customer calls - Gather information about the customer\'s problem - Use Knowledge Search to solve issues - Create a ticket for all customer inquiries - Review all open tickets on a regular basis and follow up -Identify responsible group for problem resolution when necessary - Document and communicate steps taken in troubleshooting process - Close all tickets when problem resolved satisfactorily - Provide customer with ticket information and ticket number - Windows applications, MS Office ,Outlook , Excel , Word - Perform troubleshooting and problem resolution Centhron Property Management Administrative Assistant 3/03- 9/05 - Maintained a professional atmosphere for the front desk of the company.Answered phones, screened calls, took messages, routed calls when appropriate. - Established numerous office skills such as charting, filing, computer skills, copying, fax,etc. - Responsible for data entry, filing, creating memos, distributing mail, ordering office supplies. - Maintained appointment schedule by planning and scheduling meetings , conferences, teleconferences and travel. House Hold Auto Customer Service Rep 2/01- 2/03 -Take nationwide inbound calls to recieve payments. -Assist customers with questions they may have with their auto loan. -Utilize predictive dialer and/or inbound phone system to contact customers regarding past due status on automobile loans. - Resolved product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Law Office Of Lamese Gordan Administrative Assistant 4/99- 2/01 -General Office Duties (Filing, Faxing, Answer phones). -High Volume Telephone Handling (Handled 7- line phone system and answered about 200 calls per day.) Employee Scheduling (Via Excel & Word, Processed payroll for 50 employees, Customer Service rep.) -meet and greet incoming traffic, help with shipping/Fed Ex and other general office tasks as assigned.