Human Resources

Posted on: 2006-02-27

SARAH LUCIEN 1393 West Split Oak Circle Round Lake Beach, IL 60073 (847) 338-8326 [email protected] SKILLS Efficient, resourceful professional with proven ability as a perceptive and intuitive communicator, instructor/facilitator and counselor. Excellent analytical, project management and organizational skills with demonstrated leadership aptitude. EDUCATION Northeastern Illinois University, Chicago, IL July 2006 Master in Human Resources Development DePaul University, Chicago, IL Dec 2005 PHR certification course Northeastern Illinois University, Chicago, IL May 1999 Bachelor of Science, Psychology, and Sociology RELEVANT INFO. Additional Skills And/Or Achievements  Design and oversee leaders training for New Hire Orientation for both Corporate and field employees.  Design and facilitate employee training for Grainger Marketing process for the Lighting/Electrical, Pumps, Plumbing and Test equipment team  Conducted an evaluation on a GLC training class in attempt to determine if learning took place as a result of the course.  Ability to understand business strategy in order to translate it into facilitation processes that support the client population.  Background in formalize negotiation skills and knowledge of e-learning facilitation techniques.  Background in formalized needs assessment.  Ability to communicate effectively at all levels within the organization.  Possess high degree of facilitation skill of adult learning philosophy, training delivery techniques and methods  Strong knowledge of adult motivation theories. EXPERIENCE W.W. GRAINGER INC., Lake Forest, IL April 2004 – Present Employee Service Center Representative  Engage in and execute case-management to document issues and their resolution.  Interface and partner with HR departments and other company departments to ensure timely and efficient resolution of HR issues.  Ability to work with a diverse workforce that is geographically dispersed.  Work with employees and manager in regards to FMLA, retirees, COBRA and LTD process to they can meet compliancy with company policies and procedures as well as ethical standards.  Responsible for death process for the company.  Manage the 19+ dependent insurance eligibility program for the company  Serves as an advocate for employees ensuring Company polices and practices are effectively executed.  Provide guidance and direction to managers on HR policies and practices and the effective implementation of such.  Participates in and contributes to team Participates in and contributes to team projects Participates in and contributes to team projects Participates in and contributes to team projects  Ability to provide advice, counsel and resolution with respect to inquiries on Grainger HR and benefits policies/procedures.  SAP Power User for Human Resources W.W. GRAINGER INC., Lake Forest, IL October 2002 – April 2004 Diversity Department Consultant  Recruiter for InRoads and I.C. Stars Programs with emphasis on diversity.  Grainger representative at InRoads career fairs.  Conduct interviews and coordinated referrals.  Compose and implements Supply Chain informational pamphlet.  Dealt with highly sensitive confidential information. W.W. GRAINGER INC., Lake Forest, IL June 1999 – April 2004 Product Team Coordinator  Prepared team 2003 accrual for 77 suppliers for a total of $7,178,904 actual collected was $7,204,877.  Managed stop sale process for Product Management from 1999 – 2001.  Implemented branch communication process cutting completion cycle time by 50%.  Handled team process including 21 stop sales in 2002.  Resolved warranty, RPG maintenance, recall, stop sales, hazardous material, and regulatory issues.  Collected and insured proper execution to improve accuracy collecting $800K in 2002.  Coordinated supplier contact and special price quotes.  Market, GP, new item and inventory analysis and report.  Coordinated and managed Product Information Project.  Worked with Operations, Supply Managers, and 77 Suppliers.  Corrected images, cost discrepancies, and product descriptions in all databases.  Prepared Lamp Line Review RFP’s and RFI’s for suppliers and provided analytical comparison reports for leadership team.  Developed and implemented GE VIP Conference website for field representatives increasing lighting sales by 30% for customers in attendance.  Facilitated quotation process for Preferred Lamp Buyers Program resulting in significant sales.  Facilitated Product Special Flyer (online & hardcopy), which yielded over $4M annually.  Design and facilitate employee training for marketing process.  Team representative on Product Management Values Committee from 2002-2004.  Trained new Product Team Coordinator on all aspects of job.