Credit Manager

Posted on: 2006-02-27

Kay E. Neff Objective: Challenging managerial position utilizing my broad experience, knowledge, and interpersonal skills PROFESSIONAL EXPERIENCE CREDIT MANAGER 2005 to 2005 Parkview Metal Products, Inc. Lake Zurich, IL (Stamping/fabrication; annual sales $65 million)Reduced collectables from eight million to six million in five months Responsibilities: ·Supervisory duties ·Approving credit memos ·Preparing weekly/monthly reports ·Assigning and adjusting credit limits ·Overseeing billing and cash application ·Placing collection calls; open invoices going back to 2002, 03, 04 CREDIT MANAGER 1999 To 2004 (Retail Div sold) Lake Zurich, IL C M Products, Inc. (Bakeware manufacturer; annual sales $100 million plus) Streamlined the cash application process from eight hours to two hours daily Implemented credit card process Responsibilities: ·Supervising a staff of 2 ·Placing collection calls ·Approving credit memos ·Handling bankruptcy accounts ·Managing shipment hold process ·Preparing and distributing monthly reports ·Preparing, researching, and approving credits for returns ·Processing Letters of Credit from commencement to collection ·Determining credit worthiness/assigning credit limits to new customers ·Determining when accounts should be turned over to outside collection agency BILLING MANAGER 1997 To 1999 (restructuring) Lake Forest, IL Stericycle, Inc. (Medical waste management; annual sales $500 million plus) Coordinated the merging of billing, cash application and collections from the east and west coasts to corporate; hired and trained a staff of twenty-two. Made several system changes to eliminate repetitious data entry in two billing systems. Reduced DSO (Days Sales Outstanding) from 89 to 64 within five months through heavy phone contact. Responsibilities: ·Maintaining daily reports ·Overseeing billing staff of twelve for 78,000 customers ·Hiring, motivating, supervising, evaluating and terminating ·Working with new acquisitions to ensure a smooth takeover ·Working with field representatives on customer contract changes ·Working with field offices to ensure billing paperwork sent in a timely manner ·Ensuring all billing is completed in a timely manner to meet month-end deadlines CREDIT MANAGER/OFFICE MANAGER 1996 To 1997 (position relocated) Des Plaines, IL Reynolds Fasteners, Inc. (Distributor of fasteners) Responsibilities: ·Overseeing collection calls ·Resolving customer discrepancies ·Ensuring accurate posting of payments ·Hiring, training, supervising, and terminating ·Reporting inventory discrepancies to Home Office ·Coordinating credit information on new customers ·Dealing directly with large and/or difficult customers ·Preparing weekly reports, maintaining employee files ·Interfacing with Home Office to review A/R aging and credit limits ·Determining authorization to ship on past-due/over credit limit accounts ·Approving payables, maintaining local checking and petty cash balances ·Ensuring billing and credits were applied to customers' accounts promptly Kay E. Neff PROFESSIONAL EXPERIENCE (Continued) CREDIT SUPERVISOR 1995 To 1996 (company sold) Mundelein, IL Rarewoods/Dax (A Div. of Decorel) (Picture frame manufacturer) Within four months, through heavy telephone contact: ·Past due accounts reduced from 41.41% to 20.41% ·DSO (Days Sales Outstanding) reduced from 88 to 57 days Responsibilities: ·Overseeing collection calls ·Keeping customer records current ·Establishing credit limits for new accounts ·Providing proof of delivery when necessary ·Supervising a staff of two; set priorities for staff ·Overseeing large dollar volume past due accounts ·Ensuring payments posted accurately for over 3,300 customers COLLECTIONS SUPERVISOR (Promoted to this position January, 1990) 1989 To 1995 Bannockburn, IL LTD Commodities, Inc. (Mail order company) Responsibilities: ·Supervising 18 professionals ·Providing team development ·Maintaining daily and monthly reports ·Monitoring call quality and productivity ·Coaching, counseling and motivating staff ·Ensuring staffing responsibilities were met ·Ensuring high standards of service were met ·Hiring, training, evaluating and terminating staff ·Overseeing large dollar volume past due accounts and returned checks ASSISTANT SUPERVISOR, Accounts Processing Center LTD Commodities, Inc. Responsibilities: ·Supervising a staff of 90 ·Supervising mail extraction, prepaid orders, payment processing, bank deposits and encoding checks EDUCATION Ongoing Management Training Courses Various Supervisory/Management Seminars College of Lake County: Pursuing degree in Business Administration