Project Manager

Posted on: 2006-02-27

MARCELA J CROSSMAN 749 Ward Way, Folsom CA 95630 - (973) 568-8341 - mailto:[email protected] PROFILE Results-driven Project Manager with broad-based experience in managing multi-million dollar projects, strategic space planning and implementing Business Continuity Models. Proven abilities in successfully introducing initiatives to continually enhance the overall development of an enterprise environment. Employs excellent communication skills to maintain a positive work atmosphere. Effective communicator with the ability to liaise between service providers and clientele. Led the recovery efforts for 7WTC -9/11. Areas of expertise include: Project Management Relationship Management Procurement Management Corporate Communications Customer Service Logistics Planning Disaster Recovery Planning Space Planning TECHNICAL HIGHLIGHTS OS: WIN 3.1 • 95 • NT • XP • 2K • AD • UNIX ENVIRONMENTS: SQL • SYBASE • ORACLE HARDWARE COMPAQ DESKTOP AND SERVER • SUN MICRO • IBM • BLACK/BLUEBERRY NETWORK APPLIANCE SYSTEM [NAS] • STORAGE AREA NETWORK [SAN] SOFTWARE MS OFFICE • MS PROJECT • MS ACCESS • MS EXCHANGE • VISIO ACROBAT WRITER • ENTERPRISE ADMINISTRATOR • VISUAL SOURCE SAFE 6.0 SYBASE CLIENT • ATTACHMATE CORPORATION• GPMS • REMEDY DAMEWARE UTILITIES • WEBADMIN • LDRPS (STROHLS) PROFESSIONAL HISTORY MGT Consulting State of California: Department of Child Support Services – (Sacramento, California) Project Manager 1/2006-10/2006 Currently leading the Department of Child Support Services’ (DCSS) Disaster Recovery planning process to develop and implement an overall Disaster Recovery and Business Continuity Plan for the Department that complies with all applicable State and federal regulations and guidelines. This entails integrating disaster recovery and business continuity plans for Local Child Support Agencies (LCSA) and other DCSS business applications and systems into an overall DCSS plan. In addition I will provide executive and management level training on Disaster Recovery and Business Continuity goals & objectives. My disaster recovery planning staff is currently working closely with DCSS, LCSAs, the California Franchise Tax Board (FTB), Department of Technology Services (DTS), and contractors and staff supporting other DCSS business applications and systems to develop and implement the overall DCSS plan. The following the tasks will be conducted: • PROJECT PLAN MANAGEMENT • DISASTER RECOVERY PLANNING • DISASTER RECOVERY TRAINING • DISASTER RECOVERY IMPLEMENTATION MCI – (Sacramento, California) Consultant: Business Continuity Management 7/2005-1/2006 • Designed a Business Continuity Management Model based on ITSM framework • Created an Enterprise Business Impact Analysis and Risk Assessment template • Instituted a Risk Management platform • Developed a multi-dimensional Enterprise Disaster Recovery Plan • Liaison to Corporate Business Continuity Services • Developed a quarterly training session based on Disaster Recovery Drills • Acted as a hub of communication to all business and technical units and as a central repository of all Business Continuity related documents Citigroup Alternative Investment (New York, NY) Manager - Continuity of Business and Facilities 3/2004-6/2005 • Accountable for all global space management • Responsible for the strategy of accommodating an unplanned growth of 220% within 9 months without business interruption • Accountable for providing critical input to the Corporate Real Estate team for purposes of locating new property for a population of 751 and ensuring the accuracy of the $131M Capital Expenditure budget • Spearhead the design of a client center for Executive Management • Engineered and designed a multi-disciplined project team for the technical infrastructure for CAI’s headquarters which includes: WAN INFRASTRUCTURE; TELECOMM AND LAN ROOMS; SERVER FARM DESIGN; VOICE INFRASTRUCTURE TO INCLUDE IPC DIGITAL TURRET CONFIGURATION AND VOIP CAPABILITIES • Assigned roles for each project team member and produced timelines and deliverables • Communicated project strategies and updates to C- level executives • Established practical and cost effective solutions to a variety of departmental challenges. Recent examples are: developed a new hire and termination process; created the Disaster Recovery and Facilities Operations Manual; designed a proprietary tool producing weekly, monthly, semi annual and annual headcount/vacancy reports • Created a Disaster Recovery Data Warehouse for the following business platforms: Hedge Funds of Funds (HFOF) Property Investors & REIT Managed Futures Tribeca Single Manager Hedge Fund Sales & Marketing NY Loans & Restructuring Structured Alternative Investments LATAM & US Venture Capital (CVC) On/Off Shore Investing Services Legal/Compliance/Finance/ Fiduciary Oversight Group (FOG) Proprietary Technical Development Citigroup Asset Management (Stamford, CT) 9/1999-3/2004 Information Security Project Lead 1/2003-3/2004 • Monitored the System Administrator environment for ethical hacking in the NT and Unix platforms to include SYBASE, ORACLE and SQL database environments • Migrated legacy CITI users to the newly developed NAS environment • Planned the logistics in the upgrade project from Windows NT to Windows 2000 • Automated audit logs for the NT platform by creating a tool that resulted in a headcount reduction and staff cost savings • Led the database administrator team to automate and implement SYBASE, ORACLE and SQL audit tools • Served as the hub of communication between corporate IS and the business • Implemented a proprietary Vendor Management tool • Improved application information quality by identifying and documenting best sources of data • Standardize the method format of communicating information on applications • Reduced repetitive administrative work in support of audit deliverables, metrics, documentation, regulatory requirements and the Citigroup Technology Vendor SMS Business Analyst 9/1999-12/2001 • Centralized application information for Global Project Office reporting requirements • Developed the technology new hire process to support users located throughout the NY metro area • Implemented and documented an internal procurement process to include Market Data services and all direct relationship services provided to the business • Contributed to the Y2K technology committee a front-end tool to facilitate the Disaster Recovery Plan • Held responsible for executing the stacking plan to relocate ~ 500 midtown users to CAM headquarters in 7WTC • Migrated NON-SOE users to the SOE [Standard Operating Environment] post merger of Smith Barney, Salomon Brothers and Citicorp, which consisted in the following: o Assembled the project team; defined roles; determined external resources o Assessed the PC SOE environment for the migration o Established the Domain Model o Collected all hardware requirements by business to establish migration phase scheduling o Cross-Referenced applications with wraps that were available o Coordinated batch processes in the new environment o Identified and recreated NAS/SQL resources o Determined server rebuild and recycle process o Communicated to the support staff and business users of user training and rollout dates • Re-instituted the IT help desk • Area manager at the primary disaster recovery site on September 11th, 2001 Elcom Services Group (New York NY) Account Manager 7/1997-9/1999 • Onsite relationship manager for a $2M a month revenue client • Value Engineered with the client’s Engineering team to develop a worldwide hardware standard • Provided the research and follow-up of new technology releases to the client’s strategy committee • Held responsibility for tracking and reconciling the procurement process between the manufacturer and the end user MILITARY HISTORY UNITED STATES MARINE CORPS Corporal 12/2001-12/2002 • As a Non-Commissioned Officer for Operation “Enduring Freedom” held responsibility for executing all administrative functions for 2nd Battalion, 25th Marine Regiment. Lance Corporal 9/1997 – 5/2002 • Administrative clerk for GOLF Company, 2nd Battalion, 25th Marine Regiment EDUCATION & AFFILIATIONS Rutgers University College of Engineering 9/1993-95 UC Davis Certificate Program for Project Management 1/2006-07 Project Management Institute Member 1/2006-07