Patient Services Rep

Posted on: 2006-02-26

Kenya Danielle Johnson 1095 Teal Point Dr. Henderson, Nevada 89074 [email protected] P 702-435-3170 Objective: To work for a diverse company that implements team work, and a company where growth is welcomed and in vivo. Aside from salary the following is the most important to me in a job is, opportunity for advancement, an emphasis on learning and development, a good work life, balance and being part of a fun and professional work environment. Work Experience: Dates Employed: Job- Title - Company 12/2005 – Present – Patient Services Rep/ PBX Operator: Fremont Medical Clinics of Nevada I answer all incoming calls, File, Schedule Appointments utilizing Misys Tiger & Misys Desktop programs, Check In/Out patients, verify insurance, exercise tact and diplomacy in dealing with sensitive issues and situations; exercise sound judgment within established guidelines;work collaboratively in a team environment with Doctors and staff . 10/2005 – 12/2005 - Administrator: Davis Funeral Home Las Vegas, Nevada I prepared clergy files, typed certificates of death, Answered phones, assisted families in the pre-need and at-need depts. Was responsible for all the advertising via Review Journal for the obits. Temp agency 3/2005 - 8/2005- Customer Service Rep: Lloyd Pest Control – Call Center San Diego, California Incoming Calls for Pest Control, Dispatching calls out to route techs, Scheduling trouble calls for clients and annual service calls, processing credit card payments via phone, Retention marketing, And new sales calls. Temp Agency 11/2004 -2/2005- Customer Service Rep: ProFlowers-Call Center San Diego, Ca Call Center Order intake, Processing refunds and credits heavy inbound Customer calls and escalated calls as well. This was is a seasonal position; I only work during the bust holiday season. Temp Agency 4/2002 - 9/2004 -Hiring Manager: Credit Solutions Corp – Call Center San Diego, California Interviewed qualified applicants for an asset recovery call center,conducted all new hire orientations prepared call reports, budget reports, assisted in the new hire training process and remedial training as well, responded to all interested applicants. I was responsible for all new hire advertising, screening and processing of all new hires; I would assist the switchboard operator if needed. I also filed proof of claims and the Chapter 13’s form our clients in the legal Dept,I was also the Consumer Dispute Mgr, Company moved to Texas I was not willing to relocate at the time. 9/2002 - 11/2004- PBX 3rd shift / Receptionist: La Vida Real Rancho San Diego, Ca I maintained all front desk duties, phones, arranged all daily appointments and travel arrangements for the Executive Director, preapred all the new hire files, prepared log for drivers, all bookkeeping and AP/ AR, updated the tenant information in Yardi program on a daily basis. Company downsized eliminating the entire Marketing Dept. 2/2003 - 3/2004 PBX/Receptionist / Order Processor Gary Manufacturing San Diego, Ca Accounting duties using QuickBooks Pro 04, answering phones Preparing packing slips, order taking for various custom orders, I inputted All pertinent information in PC. And order tracking. Temp Agency. 1/2001 - 4/2003 Office Manager: American Agencies – Call Center San Diego, Ca I would call delinquent customers and arrange payments, take payments via walk-in customers, skip tracing and updating credit reports, often worked in the QA dept. to insure federal rules and regulations were being implemented according to company rules and regulations, training when needed, also Provided feedback to Resource Management of any noticeable flaws or Inaccuracies in call reporting data and works to improve reporting system. Monitored and evaluated staff performance levels and developed Performance improvement action plans to meet projected needs and Customer services objectives. Company lost contract with SBC we were all displaced. 02/1995 – 10/2000 CSR / PBX: Gray Line Tours San Diego, Ca Assist hotel concierge in booking tours for clients to various locations, PBX duties, Dispatching, preparing driver schedules, AP/AR. Company was bought out by Coach USA. Education Dates Attended School Degree Location 6/1993 UCLA Bachelor’s Degree Westwood - California - US 6/1990 Concorde School of Business Certification Van Nuys - California - US 6/1988 AVC Associate Degree Lancaster - California - US Affiliations Dates Affiliated Organization Role 1/1999 - Present Rainbow/Push Coalition Member 2/2002 - Present ACLU Advocate / Member 10/2005 - Present Big Brothers and Sisters of Las Vegas Mentor 4/2004 - Present SDSU Tutor 3/1997 - Present NAACP Advocate 5/1995 - Present San Diego Big Brothers & Sisters Mentor Skills Skill Name Skill Level Last Used/Experience Excel- Beginner 1 year ago / 1 year QuickBooks- Intermediate Currently used / 2 years Yardi - Intermediate 1 year ago / 1 year Languages Languages: Proficiency Level English: Fluent - Full Knowledge References: Reference Name: Florenda Golden Reference Company: Trend West Reference Title: Manager Phone: 702-499-1807 Type: Professional Reference Name: Thomas Lewis Reference Company: Already Out Bail Bonds Reference Title: Manager Phone: 619-239-3006 Alternate Phone: 619-368-3170 Type: Professional Reference Name: Virginia Sanford Reference Company: Freedom Group Reference Title: Financial Advisor Phone: 619-508-0964 Email: [email protected] Type: Professional Additional Info I have 15 years Customer Service experience in a call center environment. I have management experience in a call center, training experience in the call center, and a natural talent to motivate, up-sell and problem solve, Multitasking is my specialty, and I enjoy all aspects of Customer Service and the first contact Dept. I enjoy to interfacing via telephone and face-to-face as well. I have recently relocated to Las Vegas as of Oct 1st 2005 and I want very much to get back in the workforce. I have often worked two jobs at the same time, so hard work is welcomed. I have the Ability to communicate with individuals at all levels of an organization. Continual attention to detail in composing, typing and proofreading materials, establishing priorities and meeting deadlines. I display the ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. Knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software including, but not limited to, Microsoft Office Suite (MSWord, Excel, Access, PowerPoint). Career Info Current Career Level: Manager (Manager/Supervisor of Staff) Years of relevant work experience: 10+ to 15 Years Military Service: Yes Active Security Clearance: No Target Job Work Status: US - I am authorized to work in this country for any employer. Desired Type: Employee Desired Status: Full-time Description of my perfect job: I want to work for a company that promotes growth and implements dedication. Desired Salary: 14.00 USD per Hour Job Titles: Customer Service Rep/ Team Lead /Supervisor/Manager, Receptionist Company Size: No Preference Categories: Administrative and Support Services, Customer Service and Call Center Industries: Call Center, Administrative and Support Services Locations: US-Nevada-Las Vegas-Henderson Willing to relocate: No Willing to travel: Never Related Info Desired Work Shifts: First Shift (day), third Shift (night) Weekend Preference: Yes I can start immediately