Customer Service
Posted on: 2006-02-25
Cathy M. Jackson 1590 Hanover St. Aurora, Co. 80010 Home Phone: 720-519-0444 Email: [email protected] Objective: Is to work for a employer with great intgretiy and direction. Creating a great relation within the company, While serving as a focal point for others. Growing with knowledge and expereince along the way. Exploring all avenues of the company. To continue to strive for Excellence...... Employment History Schryver Medical (lab) 2001 - 2004 Data Entry Supervisor: responsible for maintianing requistion, lab specimens, processing of specimens, ICD 9 coding, labeling. 5 employees, payroll, charts, files. Schryver Medical (lab) 2002 - 2004 Customer Service Supervisor: responsible for maintianing call center, inbound and outbound, dispatching to key personnel, releaseing of stats results, faxing,copies, 7 employees. Schryver Medical (Customer Relations) 2004 - 2005 Dispatcher/Customer Service: responsible for in bound and outbound calls, maintaining fils,dispatching to key personnel. Miscellanous Jobs: Roadway Trucking- Loading/unloading trailers Box Company - General warehouse Magnolia liquor - Loading trailers Manpower Inc(temp agency) - General warehouse Fruit of the Loom Factory, St. Martinville, Louisiana/Factory worker Walmart, lafayette, Louisiana Warehouse/night stocker/reciever Louisiana State Highway Dept/General Labor Lafayette Airport, Lafayette,Louisiana Customer Service Agent/Baggage Handler/Ramp Agent National Foods-order picker/packaging Convergys - Call Center USPS Aerotek - Temp Agency - Customer Service US Army: 1989 - 1994 US National Guards: 1981 - 1989 Admin, Finance, Security Saudi Arabia, Korea Veteran Skills: 10 key 30wpm Excel Word Access Outlook ICD 9 Coding Office Manager Call Center multi phone lines inbound/outbound calls Payroll Admin Support Mail Clerk Security/US Army Lab processing Medical terminology Packaging Warehouse Shipping and recieving Baggage Handler/Ramp Agent Factory worker Salary: 11.00 - 17.50 per hour 25,000 - 45,000 yearly References upon request: