customer service rep

Posted on: 2006-02-24

Shelli Gordon 19824 sw 68ave Tualatin Ore 97062 USA Home Phone 503-692-3053 Cell Phone 503-901-2674 Email [email protected] QUALIFICATIONS Interface with sales, service, and business office departments, dealers. Excellent interpersonal, time management, communication and organizational skills. Good decision-making ability. Ability to handle a multitude of customers issues in a fast-paced, detail oriented environment. Reliability, integrity and confidentiality. Ability to work extended/variable hours, including weekends, holidays, evenings, etc. as necessary. WORK HISTORY Customer service rep. ACS Tualatin Oregon. 503-684-3946 1 year Thoroughly and efficiently gathered customer information fulfilled customer needs, educated the customer where applicable to prevent the need for future contacts, and document the reasons for the call. Updated relevant account information and document all customer contacts in computer system. Provided courteous, professional service while meeting departmental and individual productivity and quality standards. Office Specailist Commuity Action Tigard Ore. 503-598-0505 1 year Answered phones, greeted and assisted visitors. Handled general administrative duties, such as filing, faxing, copying and mail. Cashier 7-11 Tigard Ore. 503-646-3822 2 years Electronic or computerized cash collection systems. ENSURED optimum service and attention to customers courtesy, caring, helpfulness and respect. CONDUCTED oneself in a service oriented manner that is attentive, pleasant, cooperative, sensitive, respectful and kind when dealing with visitor from the public and all employees EDUCATION Graduated Grant High Portland Ore. 1984 COMPUTER SKILLS Window 98/2000 Microsoft Word Microsoft Excel