CSR, Tech

Posted on: 2006-02-24

Melissa Lux Beaverton, OR [email protected] Work History Kelly Services. January 2005-January 2006 Job description: Contracted tech at Intel. Used Windows-based factory terminals to process silicon material according to specifications. Measured defect levels on inline material and disposition failures according to process guidelines. Performed weekly preventative maintenance on clean-room factory equipment. Starting and ending wages 12.32/hr. Supervisor: Rami Khalaf 503-613-0872 ACS Commercial Solutions Inc. August 2003-January 2005 Job description: Customer service for Nextel. Troubleshooting, billing, answering questions about phones and services, data entry. Additionally, worked in several other departments within company for Nextel when needed. Such as the Escalations team who were responsible for handling issues that could not be taken care of in one phone call including credit card fraud, account credits and debits etc. Also, worked on a small team on a regular basis trained to take escalated calls on a supervisory level. Starting and ending wages 8.00/9.00 hr Supervisor: Julie Nelson 503-684-2826 Encompass Teleservices Inc. February 2002-January 2003 Job description: Customer service/ data entry for T-mobile. Responsible for taking mobile phone orders, billing inquiries, taking payments, answering questions and mostly problem solving with account issues and dealing with irate customers. Starting and ending wages 9.00/9.50 hr Supervisor: Steven Parker 503-442-8698 Tanasbourne Petco March 2001- November 2001 Job description: Customer service/ cashier. Responsible for overall care of animals, stocking shelves and cleanliness of the store. Starting and ending wages 7.00/7.25 hr. Supervisor: Pierce Golden 503-614-8070 Education 1998-2001 Hillsboro High School. Hillsboro, Oregon. 9-12th grade Course of study: Art Computer Skills · Can type 45 wpm with accuracy. · Experienced with Microsoft Office suite ( Outlook, Word, PowerPoint , Excel ) · Made extensive use of company intranet for communications, factory specifications, and training. Awards Received · Received and award for each month employed at Encompass for perfect Q&A scores. · Was employee of the month several times at ACS for 100% Q&A scores.