Quality Assurance Team Lead

Posted on: 2006-02-21

BRENDA LEBLANC 10 Jackson Hill Road, Gardner, Massachusetts 01440 • (978)632-0299 [email protected] Objective: Seeking a Lead / Management position. Executive Summary: Proven expertise in QA Methodology, Product Life Cycle, Project Management, Web / Software / Client – Sever / Point of Sale Testing, Team Management, Leadership and Problem Solving Skills Skill Sets:  SQA Team Leader  Project Management  Web Application Testing  Cash Management Application Testing  GUI Testing  Retail and Restaurant Point of Sale Testing  MS Windows: 95, 98, 2000 and XP  Commercial and Personal Lines Insurance Application Testing  SQA Methodology  Test Director  CMM (Capability Maturity Model) Level 2  Quick Test Pro  Client / Server Testing  MS Access, Excel, Power Point, Word, Project  GroupWise  Lotus Notes Professional Experience: The Hanover Insurance Companies, Worcester, MA 2004 - Present QA Project Lead, Company Branding Project: 2005 – Present  The Branding Project’s scope includes identification, change, validation and implementation of ‘The Hanover Group Insurance’ name change across all external and internal facing applications, paper output and websites. • Created QA Project Plans for all phases of the Project Life Cycle for Test Resources • Oversaw all phases of testing including Portal, LOB’s, Billing and Documerge QA Project Lead, BOP Excess Expansion Project: 2004 – 2005  BOP Expansion (Business Owner Policies) was a multi phased project designated as the ‘most critical’ for 2004-2005 Commercial Lines with the goal of effectively capturing a share of homogeneous low hazard business in the first tier middle market. Project originally designated as ‘pilot for Quality Assurance Best Practices’. • Led QA ‘Best Practices’ implementation effort • Created QA Project Plans for all phases of the Life Cycle for Test Resources located in Worcester, Atlanta and India • Created Test Strategy and Test Plan documents • Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management • Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities • Verified traceability of Test Conditions to Test Cases • Provided Test Estimates for various phases of the project • Oversaw all phases of testing • Coordinated Off-shore Test Resources Selected Accomplishment(s):  Selected from 10 Test Coordinators to lead the BOP Expansion Project due to the CMM / ‘Best Practices’ experience QA Project Lead, 6 Month Account Bill Project: Aug. 2004- Oct. 2004  6 Month Account Bill project introduced a new Billing option for Personal Lines Homeowner and Auto Policies. JPMorgan Chase, Lowell, MA 2001 – 2004 QA Lead, ACE Project: 2003 – 2004  ACE Project (Automate Current Environment) was a multi phased project designated as the ‘most critical’ for 2003- 2004 with the goal of reducing the time required to ‘on board’ clients to JPMorgan ACCESS Cash_ Online web based Cash Management Applications. • Created QA Project Plans for all phases of the Project Life Cycle for Test Resources located in Lowell Ma., Tampa Fl., Houston Tx., London and India. Provided Senior Management Test Prep and Execution Metrics for all phases of the project • Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management. • Facilitated Project Defect Triage Meetings. Provided Senior Management with Defect Management Metrics • Created and presented Production Verification Strategies to members of Senior Management, Developers, Production Support, Product Management and Security. Selected Accomplishment(s):  Received acknowledgement from Senior Management for meeting extremely tight QA testing deadlines and delivering quality programs to production. QA Lead, Client Access Group 2002 – 2004  JPMorgan ACCESS Cash_Online is a web based Cash Management application, which enables Customers to obtain and process Cash, Trust and Investment Transactions. • Led a team of QA Engineers through the entire Project Life Cycle. Verified the Project Goals met current and long term corporate objectives • Produced and managed QA deliverables through formal Project Plans. Presented Project Plans to Senior Management. • Defined the QA objectives and Success Criteria for all Cash Management Projects / Applications. • Defined, maintained and delivered Test Prep, Test Execution and Defect Metrics for all Client Access Applications to Senior Management. • Identified, investigated and helped resolve Project Issues / Risk to Senior Management. • Pioneered innovated team building and cross-functional training programs to expedite workflow, simplify process and reduce operation cost. • Created training material for the latest software releases and enhancements. Conducted training sessions for the latest software releases and enhancements for domestic and international members of the JPMorgan Setup, Support, Production and Security Staffs. Coordinated testing efforts with other Client Access teams and Vendors • Planned / defined Test Strategies and coordinated test efforts for all Production Verification Testing efforts. Selected Accomplishment(s):  Received JPMorgan Service Star Awards for performance and leadership for the ACH Upgrade, JPMorgan Portal Separation, 2004 Disaster Recovery testing effort and various BAU projects.  Promoted from test engineering to Team Lead for Client Access Group.  Designated the Client Access QA Team CMM representative for all projects.  Created a process for Production Verification testing that was approved by Senior Management, Security, Development and Product personnel. Test Analyst, Password Reset 2001 – 2002  Password Reset is a web based application used by JPMorgan customers and staff to reset passwords when the user forgot their password or the status of the passwords is either expired or inactive. • Performed Smoke, Functional, GUI, Regression, End to End and Production Verification testing of JPMorgan ACCESS Cash_Online web based Infrastructure and Password Reset applications. • Sole test resource of the JPMorgan ACCESS web based Password Reset Applications. Duties included: • Created Test Prep and Execution Test Estimates. Presented Estimates to Senior Management • Reviewed Functional and Design Specification documents. Identified Test Conditions, Ambiguities, Conflicts and Risks. • Verified GUI Requirements followed JPMorgan ACCESS Style Guide • Created Scope and Final Report Documentation • Facilitated QA Test Plan reviews meetings attended by members of Product, Development and Senior Management. • Ran manual Multi User Test efforts to established Performance Base Lines • Facilitated Defect Triage meeting. Informed Senior Management of Risks / Issues discovered while testing Selected Accomplishment(s):  Received JPMorgan Service Star Awards for testing and project management efforts for Password Reset project. GEAC, Restaurant Systems Division, Nashua, NH 1999 – 2001 Senior QA Engineer,  Geac’s products consisted of Restaurant Point of Sale technology which included both Table and Quick Serve Systems. • Performed Functional and Regression testing on GEAC’s SmartSeries and Mark8 and SmartSeries product lines. • Created, designed and executed Functional and Regression Test Plans for the SmartSeries and Mark8 product lines. • Using MS Access, created, designed and maintained a Defect and Test database for SmartSuite and Mark8 product lines. Star Market Company, Inc. Cambridge, Mass. 1995 – 1999 Senior Point of Sale Analyst • Performed Unit and System testing of the following applications: IBM 4690 Terminal Sales, Supermarket, Electronic Fund Transfer, Electronic Marketing, MGV Frequent Shopper, Optimal Robotics Self Scan Checkout, Star Markets Advantage Pricing Software and Data Integrity. • Sole test resource for the Star Market Advantage (frequent Shopper) program and the Optimal Robotics Self-Scanning POS System. • Conducted on-going problem determination and resolution for IBM 4690 POS, MGV and Optimal Robotics POS applications. • Wrote programs and maintained source code for all POS applications.  Merged Star Market User Code to the latest IBM source code  Built and maintained control files for software transmissions to all store locations.  Wrote code to reorganize the Customer Sales Receipt  Maintained POS debug code Selected Accomplishment(s):  Received bonus for redesigning the Customer Sales receipt eliminating the need to utilize POS Credit Card Forms providing impressive money saving to the Company Bradlees Braintree, Mass 1988 – 1995 Senior Point of Sale Analyst • Performed Functional, Regression and Unit testing of IBM, DataServ and Bradlees software releases. • Conducted on-going problem determination and resolution for IBM 4680 Point of Sales for 136 Bradlees stores. • Conducted weekly Production meetings attended by groups within the retail network in order to: define production problems, prioritize problem impact to the business and establish action plan for problem resolution • Wrote and enhanced IBM 4680 CBASIC Terminal Sales code. • Defined Business Requirements and developed Functional Design Flows for store level applications and enhancements including: Multi-functioning registers and Bradlees Bucks promotions. • Lead Analyst on the Layaway Re-write project:  Documented current work flow of a Layaway transaction from POS, Cash Office, Customer, Merchandise and Mainframe Processing perspective  Analyzed Layaway Software Packages from different Vendors  Created Cost Benefit study of purchasing a new Layaway package. Presented the study to senior management  Conducted all POS, Cash Office and Mainframe testing of selected software package  Trained store cashiers, management and cash office personnel on operating the new software In/Store Systems Pawtucket, RI 1987 - 1988 Systems Engineer • Worked with IBM 46890 POS systems • ** Additional information available upon request ** Almys Boston, Mass 1985 – 1987 Electronic Point of Sale Coordinator • Coordinated the installation of IBM 3680 POS System at Almys’ 19 stores (April – November 1985). • ** Additional information available upon request ** Education Fitchburg State College, Fitchburg, Massachusetts - BS Degree, Business Administration Concentration in Management, Magna cum Laude Mount Wachusett Community College, Gardner, Massachusetts - AA Degree, Liberal Arts Phi Theta Kappa, High Honors