Network Support Engineer

Posted on: 2006-02-19

Anna Jackson 27838 Del Norte Court Hayward, CA 94545 (510) 782-3467 [email protected] QUALIFICATIONS Cingular Wireless 6/97 – 6/05 ·Five years NOC Senior Supervising, Leadership, and Training ·Extensive experience in schedule management ·Customer Service adeptness with Team Leadership ·Organized and accomplished at project leadership and best practices ·Strong written and oral communication skills ·PC skills MS Word, Outlook, Excel, PowerPoint ·Ability to work well with diverse engineering and non-engineering groups, vendors and customers. ·Ability to self-manage and work in team-based environment PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS ·Implemented training for network outage notification and management ·Developed and implemented documentation for NOC SOP’s ·Provided NOC training for FAA notification ·Implemented training for Communications Assistance for Law Enforcement Act (CALEA). ·Provided and implemented planning and cost estimate for new PBX ·Developed and implemented policy and procedures for NOC staff ( 9 members ) ·Provided quarterly reviews for employee performance appraisal ·Collaborated with CLEC to ensure established SLA were met ensuring minimal network disruption Support for Network Engineering, Technical Support, Operations on Service Affecting issues T1, DS-3, OC-12, OC48, OC92, SS7 Project Coordinator ·Scheduled and authorized work for Network Engineering, Technical Support, and Field Operations ·Provided Monthly Network Performance Reports to Senior Level Management utilizing Excel and PowerPoint, Remedy ·Created and provided weekly Network Performance Reports to external service provider ·Support for Network Manager responsibilities included resource scheduling, project timeline estimates, and task coordination for installation of network software upgrade deployment Deloitte & Touche Telecom Analyst II 3/95-11/96 ·Managed and Supported Telecom Department multi sites ·Planned and Scheduled Videoconferencing ·Analyzed telecom infrastructure proposed cost reduction initiatives ·Planned and directed telecom projects for system upgrades ·Performed telecom traffic audits ·Processed telecom orders to service providers Escalated network problems with service providers ·Implemented end users training on Nortel PBX phone features ·Performed software Adds Moves and Changes Nortel PBX ·Vendor Support for Hardware and Software upgrades ·Performed department inventory and budget proposing cost reduction EMPLOYMENT HISTORY 1997 – 2005 Network Support Cingular Wireless 1995 – 1996 Telecom Analyst Deloitte & Touche EDUCATION & TRAINING Ericsson AXE 10: MSC, BSC, IOG, GPRS, EDGE, Alcatel, Nortel DMS System Operation and Management Certificate, Octel Communications Corporation Telecommunication Certificate Program, California State University, Hayward Computer Instruction / Business Technology, Mission Valley Regional Occupation Program Video Production Workshop, TCI Cablevision – Hayward Liberal Arts Major, Contra Costa College EXCELLENT REFERENCES AVAILABLE