Senior Human Resources Manager

Posted on: 2006-02-15

__________________________________________________ Susan Trask 758 Kimberly Way Stevensville, Maryland 21666 (443) 254-0740 E-Mail: [email protected] __________________________________________________ QUALIFICATIONS SUMMARY Demonstrated analytical decision maker with excellent problem-solving skills, and over 11 years experience in Senior Human Resources Management as well as a solid background in all aspects of Business Operations. Expertise includes employment law, employee relations, strategic planning, leadership development, and business operations. Recognized for ability to develop employees' professional growth and increase their productivity. Demonstrated proficiency in the following computer programs: Microsoft Word, MS Excel, MS PowerPoint, MS Visio, MS Outlook, PDAs, ADP Payroll and the Internet. Human Resources Management: * Managed internal policies and procedures, as well as oversee all HR/Personnel functions such as employee relations, training, payroll, benefits administration, recruiting, departmental budgeting, and salary/wage administration for staff as low as 56 employees and as high as 260 employees. * Updated and implemented an outdated employee handbook to correspond with changes in new employment laws; developed new company policy to address current business needs; and developed and conducted training programs to accompany the new changes. * Developed a new electronic employee evaluation system based upon the 7-year strategic goals of the company. Set metrics in place for assuring consistent scoring of employees and appropriate merit increase amounts. * Re-designed Compensation Guidelines from a step system to a broad band system to allow for flexibility in determining pay rates as they related to new hires and promotions. * Developed a new electronic employee satisfaction survey to measure effectiveness of programs and activities related to the company’s culture and Business Plan. Increased employee satisfaction scores from 69% to 91% in one year. * Re-designed company’s health/dental benefits programs resulting in a reduction in monthly premium costs by 11%. * Conducted investigations and attended hearings on behalf of the company in matters such as Worker’s Compensation, EEOC matters, OSHA, unemployment, and any other litigation that may arise. Participated in 2 EEOC investigations, 1 OSHA investigation, 23 worker’s compensation hearings, and more than 250 unemployment hearings as a key witness, as well as help prepare the cases with the attorney(s). * Mentored High School students in the areas of job readiness, interview skills, and the customer service/hospitality industry. Was the Keynote address speaker for the Academy of Travel and Tourism, the Academy of Finance and Law related Educational Program’s graduation (pinning) ceremony in 2001. Additional activities included volunteer speaking, and acting as an internship and shadowing coordinator for students. Business Operations: * Developed and controlled Human Resources budget and individual departmental payroll and benefits budgets in excess of $12,000,000 annually. * As Project Manager, successfully managed new payroll system implementation from developing the RFP (request for proposal) to installation and training of staff. Winner of Special Achievement Award for this project. * Developed 7-Year Business Plan and 3-Year Strategic plans for the Human Resources department, as well as contributor to other areas of the Plan by addressing revenue generating and expense control ideas. * Managed daily operations at a major retail location with responsibility for the opening and closing of the store. Worked in various roles including Human Resources Manager, Receiving/Inventory Control Manager, Loss Prevention Manager, Customer Service Manager, Merchandising Manager – Non-Food Department, and Marketing Coordinator/Membership Manager. * Developed long and short-term marketing strategies for the purpose of increasing revenues through membership and increased customer satisfaction. Designed and wrote Sales Team’s Incentive compensation plan. * Hired, trained, and managed team of 35 customer service representatives. Improved customer service levels, and streamlined processes to increase efficiency. * Demonstrated and awarded event planner. Successfully managed employee events such as annual awards ceremonies, picnics, and holiday parties; as well as assisted with planning and execution of Board of Director’s meetings and client weddings/social events in the hospitality business. PROFESSIONAL EXPERIENCE * Human Resources Manager 2 003 – Present C.O.L.A., Inc. * Human Resources Director 1998 – 2003 Sheraton & Baltimore Hilton * General Manager in Training 1992 – 1998 BJ’s Wholesale Club EDUCATION * Bachelor’s of Science Degree University of Phoenix Business Administration – (Concentration in Management) * Continuing Education: Six Sigma Training; Harassment in the Workplace; Supervisory Development; Customer Service Skills; Behavior Based Interviewing; Risk Management; Payroll; FMLA; Employment Law; Worker’s Compensation – reducing costs; Mentoring; Communication Styles; and Sales techniques PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS * Member: Chesapeake Human Resources Association – Present * Member: The Society for Human Resources Management (SHRM) – Present * Member: ACE Human Resources Group – Present * Member: Internship Development committee – Southwestern High School’s Academy of Travel & Tourism (2000 – 2003) * President: Maryland Hospitality Human Resources Council -1999 * Member: Maryland Hospitality Human Resources Council – 1998 – 2003 * Member: 1999 Maryland Hotel & Lodging’s “Stars of the Industry” Awards judge