Customer Service Rep.

Posted on: 2006-02-13

CeCelia L. Gaines (434)283-4740 • 1577 Mud Street • [email protected] • Concord, Va. 24538 _____________________________________________________________ Experience Customer Service Representative InService America 11/2005-present Lynchburg, VA Assisting customers in customer service, Product order donations, event registrations and prayer requests, Ensuring the orders are properly placed in computer allowing proper shipment, Additional Services: Escorted web browsing, text chat, call backs, voice over IP and email responses. Supply clerk U.S. Army Chemical Operations Specialist 10/2001-present Ft. Pickett, VA Filing, Managed a supply office, Responsible for answering and making phone calls, Arranged meeting, Appointed equipment to soldiers, Set up living quarters for trainees (cadets), Trained in chemical warfare, Detect and identify nuclear, biological, and chemical agents, Operate sensitive NBC equipment Assistant Teacher Georgetown Law Center Day Care 8/2004-9/2004 Washington D.C. Provided care for 15-25 children, Planned daily activities, Prepared meals (breakfast, snack, lunch, dinner) Ensured safety of children, Upheld the cleanliness of facilities Assistant Teacher Learning World Day Care 2/2004-4/2004 Bladensburg, MD Provided care for 15-25 children, Planned daily activities, Prepared meals (breakfast, snack, lunch, dinner) ensured safety of children, Upheld the cleanliness of facilities Education and Training 9/2005 Certified Hazmat Technician Civilian Hazmat Technician Course, Lewistown, PA. 2/2003 and 12/2002 Chemical Operations Specialist Detect and Identify Chemical Agents, Ft. Leonard Wood, MO. 8/2002-12/2002 BCT/AIT Basic Combat Training and Advanced Individual Training, Ft. Leonard Wood, MO. 8/2001-6/2002 Campbell Co. Technical Center Early Childhood Education, Rustburg, VA 1999/2002 Rustburg High School High School Diploma, Rustburg, VA Skills Type 55+ WPM, Operate Various MS Applications(excel, powerpoint, word perfect, word) Organize and Manage Schedules, Answer Phone Calls in Professional Manner, Filing, Completing Tasks in Timely Fashion, Lead and Direct Groups of 12 or More People. Portfolio Available Upon Request