Customer Service

Posted on: 2006-02-10

Carmen Bodie 6019 W. Ohio Ave. Lakewood, CO 80226 303-975-8897 [email protected] EXPERIENCE: Analysts International Staffing Denver, CO Customer Service Representative Qwest Logics 07/04 to 01/06 Inbound calls average of 50-70 a day. Input orders into the data pass average of 40-70 a day. Checked status of orders and inventory. Locate substitute inventory for emergency orders. File and log all orders and inquiries. Maintained close contact with management and warehouse staff. Computer applications: Database, Internet Explorer, Microsoft Outlook, and Microsoft Excel QuickBooks Dayton’s Pest Control Knoxville, TN Customer Service Representative 03-03 to 11-03 Maintained close personal contact with customers and vendors. Typed account information obtained from customers on recode card. Consistently met and exceeded daily goals. Investigated and corrected errors in billing and followed up with customers. Used standard office equipment. Obtained Pest Control Certification in order to help the customer with their Questions. Database, Internet Explorer, Microsoft Excel Nextel Communication Lone Tree, CO Customer Finance 07-00 to 04-01 Investigated and corrected errors in billing. Maintained close personal Contact with customers and management. Typed account information obtained from customer into the database. Answered customer questions. Disconnected phone service for non-payment Database, Internet Explorer, Microsoft Outlook, and Microsoft Excel Teletech Denver, CO Customer Service Representative 05-99 to 07-00 Handled income calls for the United States Post Office. Filled complaints on the Post office electronically. Tracked packages on the Internet. Answered customers question regarding but not limited to: Services, fees, rules and guidelines. Telecheck Aurora, CO Collection 04-98 to 05-99 Used Auto-dialer to contact creditors regarding to their Bounced check. Posted payments, set up auto-drafts, skip-tracing, Set up payment arrangements. EDUCATION: Parks College Denver, CO 06/05 to Present. Coursework toward Associates of Science Degree in Criminal Justice Maintained a 3.0 grade point average while working 40 hrs per week. Will have my degree in June 2006 Roane State Community College Harriman, TN Criminal Justice 04/03 to 09/03 Coursework towards Associates of Science Degree. Maintained a 3.5 grade point average while working 40hrs per week. Parks College Denver, CO Small Business Management 02/99 to 07-02 Coursework toward Associates of Science Degree in Small Business. Maintained a 3.0 grade point average while working 40 hrs per week.