Branch Manager

Posted on: 2006-02-10

EVANGELINE D. BRITT 331 Clarendon St. Orangeburg, SC 29115 H 803-928-8094 / C 803-707-4579 / [email protected] Human Resources Management • Project Management • Training & Development • Office Management HR Policies & Procedures / Performance Appraisal / Quality Improvement / Strategic Business Planning / Budgeting & Cost Control Dynamic professional with nine years of proven successful experience in management for large and small scale organizations. Strengths include strategic planning, human resources, operations, project management, customer service and personnel training/development. Adept in partnering human resources and development initiatives with all core business units to maintain alignment with the corporate strategy. Equally effective in streamlining processes to reduce operating costs, improve quality/performance and increase net profitability. Goal oriented leader with demonstrated success in directing and motivating teams, driving multiple projects and meeting tight deadlines. Knowledge of worker's compensation protocols and billing/insurance practices. Strong communication, analytical and problem solving skills. Proficient in leading industry computer applications. Willing to relocate. HIGHLIGHTS •Office Management- Directed the day to day operations of a start-up bank branch generating $900,000 in annual revenues, and a four-physician Dental practice. Provided leadership for policy/procedure development, staff training/supervision, budgeting, accounting, business development, billing/insurance, customer service and operational projects. •Human Resources- Managed and executed HR plans and programs in concert with the corporate business strategy. Worked with leaders in performance management and development process. Spearheaded reward and recognition solutions. Skillfully resolved work place productivity issues. Collaborated on the development of employee practices to attract and retain talented workforce. •Training- Developed and implemented training programs to enable managers, professionals and entry-level staff to meet customer expectations and achieve sales/productivity goals. Maintained knowledge of core business, strategic direction and sales strategies for inclusion in training programs. •Project Management- Provided project leadership, analytical support and technical expertise for a broad array of corporate initiatives. Determined key business issues and developed appropriate action plans from multi-disciplinary perspectives. Maintained focus on cost, quality and schedules to optimize results and achieve strategic project goals. PROFESSIONAL EXPERIENCE ORANGEBURG CONSOLIDATED SCHOOL DISTRICT FIVE, Orangeburg, SC 2005 to Present Certified Substitute Teacher Develop and administer instruction plans for students at all grade levels throughout the school district. Teach a wide range of courses to 20 to 30 students per class. Maintain assignments and prepare students for all required assessments. Provide motivation and creative instruction approaches to foster positive learning environments and ensure student success. •Spearheaded lesson plans that support project based learning to assure the attainment of state learning standards set forth in the charter. (Staff development training has been given in this area). CAROLINA PAYDAY LOANS, Columbia, SC 2003 to 2004 Branch Manager Directed the operations and sales/marketing functions of a new Columbia branch store generating $900,000 in annual revenues. Scope of responsibility included business planning, loan proceedings, budgeting, project management, work standards/controls, auditing, cash flow, deposits and collections. Assured the growth and profitability of the branch by exceeding customer expectations, developing/training branch staff and implementing aggressive marketing strategies. •Conducted operational analysis, prepared reports of findings and recommended a series of improvement initiatives to reduce costs, optimize equipment utilization and improve efficiency across the branch. •First store to meet goal of 300 new customers in 30 days. •Lowered write-off percentage from 21% to 5% and received two cash awards for contributions. •Effectively trained new branch managers and loan processors in all aspects of branch operations including policies, regulations, customer service, and software implementation. •Spearheaded a new application for customers that improved collection ratios. ROBERT F. BERGER, DDS & ASSOCIATES, Columbia, SC 2000 to 2002 Office Coordinator Coordinated day to day administrative and clerical tasks to ensure the efficient and quality driven operation of this four-physician Dental practice. Interfaced with upper management, patients and employees in matters related to organizational procedures and protocols. Trained and supervised new hires. Communicated with representatives from various insurance companies in processing claims including Medicare/Medicaid. Administered bank deposits and balanced ledgers. Registered patients for service and arranged business meetings for associates. Represented the Practice in legal proceedings and prepared affidavits for court cases. •Championed implementation of a rewards and recognition program for office staff to increase employee/management relations and cooperation. •Guided efficiency improvement initiatives, which contributed to long-term cost savings across the practice. ROSE’S DEPARTMENT STORE, Orangeburg, SC 1999 to 2000 Customer Service Manager Oversaw the training, development and evaluation of service staff to improve operational efficiency and meet customer expectations. Formulated and implemented sales/marketing strategies to drive product sales and maintain high quota performance. Handled all cash and credit transactions. •Developed and implemented individual/team improvement programs. •Met and exceeded department revenue goals, service goals and other financial objectives. •Delivered and ensured continuous high quality customer service across the retail operation. PREVIOUS PROFESSIONAL EXPERIENCE 1996 to 2000 Administrative Assistant, Academic Affairs, South Carolina State University Manager, Summers Bookstore and Printing Services. Named “Employee of the Month”. Assistant Director, Williams Community Care. Awarded Plaque for “Dedication and Outstanding Work”. EDUCATION Master of Arts, Human Resource Management – Webster University, St. Louis, MO Bachelor of Science, Business Management – South Carolina State University, Orangeburg, SC OSHA Certified Substitute, Auxiliary Teacher HR Courses: Training and Development; Staffing and Development; Developing and Managing Human Resources; Behavior Change Dynamics; Compensation Management; Managerial Leadership; Legal Aspects of Management Business Management Courses: Accounting I / II; Production Operation Management; Principles of Marketing; Business Statistics; Organizational Behavior; Business Communication; Business Policy; Personal Finance and Investment AWARDS “Employee of the Month” Summers Bookstore and Printing Services Plaque, “Dedication and Outstanding Work” Williams Community Care Annual Cash Awards, “Dedication to the Office” / Quarterly Cash Awards, “Keeping the Office Under Budget” R.F. Berger, D.D.S. and Associates Cash Awards, “Saving the Company Money in Write-Offs” Carolina Payday Loans, Inc.