Analyst/Technical Consultant

Posted on: 2006-02-07

Richard Jerome Hicks, III 6760 Oakwood Drive, Oakland CA 94611 Primary Cell: (201) 207-7139 Home: (510) 339-5671 [email protected] http://home.case.edu/~rxh66 Objective: Optimization of process, documentation and operations with a friendly attitude are invaluable assets I bring to the work force. Skills: • Expert use and Troubleshooting abilities for all Dos, Windows and Windows Server variants, Mac OSX, Linux (ubuntu, DSL, KDE) and Unix (HP-UX), McAfee and Symantec Antivirus Software suites, Macromedia Suite Software, Adobe Creative Suite Production Studio Premium as well as FrameMaker and Publisher, MS Office Professional Suite (10-in-1), Outlook Express, Exchange, Eudora, FileMaker Pro, Remedy Action Request system, Cubase SX, Cakewalk Sonar Studio, Avid Studio Pro, Ahead Nero, Alcohol 120% and Roxio, Norton Ghost, Crystal Reports and more. • Typing skills: 80 WPM. Data Entry: 3100 characters per hour with 0.1% errors. • University Proficiency in HTML, CSS, dHTML, Java, JavaScript, Flash, C++, and Digital Logic • Writing skills include Editing, Manuals, FAQs, Memos, The Journalistic Method, Reports, Project Definitions and Proposals. Experience: PerceptIS, LLC, Cleveland Ohio (2005-2006) Root Cause Data Analyst • Used Remedy Action Request System and Excel to perform data mining. • Presented final data analysis in conference to suggest modes for company and procedural job optimization. Senior Quality Repair Technician • Provided the highest caliber on-site, walk-in, and telephone technical support consultation. • Served as the only line of defense along side Dell PC User Support, for all students, faculty, and staff. KMPG LLP, Montvale, New Jersey (2004-2005) • Data Entry: Consisted of data mining from database to pre existing template spreadsheet. • QA Analyst: Consisted of testing online Java-based Training modules for implementation. Case University Technical Support Group, ITS-CSS, Cleveland Ohio (2002-2004) Refresh Group Project Leader • Drafted and revised the initial proposal and feasibility of the project’s scope, inventory and distribution. • Assisted in implementation of the ongoing +34 million dollar project to upgrade all campus computers to Dell PCs. (Supervised by Vice-President John Haprian, and Project Specialist/Mac Support Michele Woljnar) Senior Student Support Specialist • Provided the highest caliber on-site and telephone technical support consultation. • Served as the last line of defense, above User’s OEM provided support, for all students, faculty, and staff. TAC Specialist, Level II • Provided consultative support for campus-wide networking issues during the upgrade from ATM to gigabit. Hewlett-Packard Enterprise IA Labs, Florham Park, New Jersey (Summer of 2001) Seed Level Intern • Redesigned internal webpage using HP-UX to code HTML, CSS and JavaScript. • Participate and perform a lead role in bi-weekly meetings to update board on progress and design. Francis Payne Bolton School of Nursing, Case University, Cleveland, Ohio (2000-2002) Student Support Specialist • Provide on-site software and hardware consultation for the faculty and staff of the nursing school. • Assisted in the implementation of the department’s custom web based ticketing system. • Optimized the organization of the outer office, thus decreasing case response time by one third. • Optimized Server/Software/Hardware storage room, effectively doubling case thorough-put capacity. Education: Case Western Reserve University and Cleveland Institute of Music, Ohio 2000-2006 Bachelors of Arts in English Minors in Music and Electronics Accolades: Case University’s Provost Award Scholarship; Case University’s Creative Arts Award Scholarship; Who’s Who Among American High School Students Award; National Honor Society; Case University’s, Secretary 2001; Journalist for The Observer; Cleveland Institute of Music Symphony; New York Youth Symphony; Chorale.