Linux Systems Administrator Resume
Cheyenne Z Rama
Chestnut Street, Livermore, CA
&#; About Me
Enthusiastic and ready to help those around me, I enjoy writing technical documentation and assisting persons more easily understand computers and how they relate to the world around them. I’m comfortable writing high level documents for engineers and managers or more introductory papers for those looking to gain a quick knowledge of the subject. Years of customer service and system administration experience make me a highly qualified candidate for the areas of Technical Writer, Helpdesk Manager, Technical Support and Project Management.
Skills
&#; Operating Systems
Unix/Linux:
• Sun Microsystem’s Solaris .., Solaris ., Solaris , Solaris , Solaris
• IBM’s AIX .
• Hewlett Packard’s HP-UX ., .
• Red Hat Linux . to current
I have supported, maintained, installed & upgraded both Production and Engineering environments in all of the above. Additional use of:
• OpenBSD
• FreeBSD
• SuSe
• Gentoo
• Fedora
• Knoppix
• Miscellaneous other Linux distributions.
Windows:
• DOS , Windows .x
• Windows A, B & C, Windows , Windows Millennium, Windows Memphis (unreleased)
• Windows NT ., Windows (Professional and Advanced Server), Windows XP, and Windows Whistler.
I have supported, maintained, installed & upgraded both Production and Engineering environments in the later versions of Windows; additionally I was a Beta Tester for Microsoft.
Macintosh: OS X. Due to this Operating System being based on a UNIX backbone, I am comfortable in this environment.
&#; Hardware
Sun Microsystems / UNIX: Sparc , Sparc , Sparc , Sparc , Ultra , Ultra , Ultra , E, E, E, E, E, A Storage Raid Array among other models. Black box.
Hewlett Packard / UNIX: D, L and older models of HP systems.
IBM / UNIX: RS and older models.
X: Countless systems have been built, modified and maintained for both business and personal use. These systems were used for Windows, Linux or Solaris x installations.
&#; Software / Applications
UNIX / Linux :
• Installation of a multitude of programs on the UNIX platform including Java, C++, Top, etc. on mission critical systems.
• Utilization of SAM, SMITTY & Admintool as necessary. Legato Backup Solution & Veritas in UNIX and Windows environment on DLT tapes.
• Administration and implementation of Iplanet in Solaris and Solaris .
• Apache administration and implementation in Linux (RedHat and other distributions).
• Broadvision in conjunction with Selectica & Oracle in production and development environments. Troubleshooting to repair the Broadvision/Selectica/Oracle environments when the Engineering Staff was unable to find resolution.
• Sendmail, Exim, MailScanner
• Squid Web Proxy
• Webalizer
• Bugzilla
• Big Sister, Big Brother, Tripwire
• Horde, Squirrel
• PHP-Nuke, PhpBB, Invision, Vbulletin
• CVS (Concurrent Versions System)
• Nucleus, WordPress
• Crafty Syntax Live Help, Help Center Live, OS Ticket, PHP Support Tickets, Support Logic Helpdesk, Support Services Manager
• MySQL, SQL, Oracle
• WU-ftpd, Pro-ftpd
This is a short listing of applications please inquire regarding specific programs.
Windows :
• Documentum Workspace and i. Advanced knowledge -- created accounts, supported users and assisted Documentum’s DBA in problem resolution of more complex issues & helped train Documentum’s new DBAs.
• Legato Backup Solution & Veritas in UNIX and Windows environment on DLT tapes.
• MS Exchange Administrator . in a production and global scale environment.
• Adobe Acrobat Reader & Distiller, Photoshop, Illustrator, PageMaker. Extensive knowledge with a multitude of Adobe products.
• Visio. Advanced knowledge.
• Jasc Paintshop Pro and Animation Studio.
• MSWorks.
• Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook / Outlook Express, Microsoft Publisher, Microsoft Access – versions: , , & XP. Advanced knowledge.
• Word Perfect . to current for windows as well as DOS.
• Winfax V through V, E-Fax current version.
• Quark
• MVR (Motor Vehicle Records Research) – Special permission required
• Carpower (Kelly Blue Book).
• PCAnywhere, VNC, Hummingbird Software Suite (including Exceed)
• ACT database v through v. Extensive knowledge.
• Secure CRT.
• CITRIX
This is a short listing of applications please inquire regarding specific programs.
&#; Web
years of HTML Programming experience, JavaScript, Java, Flash, original creation of websites without the utilization of publishing programs. I do however have working knowledge of Microsoft’s FrontPage, Adobe’s Dreamweaver and st Page. Original creation of graphics utilizing the following software:
• Adobe Photoshop . through current version
• Bryce D . through current version
• Jasc Paintshop Pro
• Jasc Animation Studio
• Gimp (Linux program)
• Corel Draw
• Microsoft Gif animator
Additional Web-related skills:
• CSS
• HTML
• XML
• Cpanel & Fantastico
• Apache
• I-Planet
• OMNI httpd Web Server
• Various FTP programs and FTP via command line in order to upload code/graphics/etc.
I have done sites with tight deadlines to meet such as infomercials and more informal sites such as those for non profit organizations or individuals. Additionally, I have experience as the webmaster for a San Francisco based dot com.
&#; Network
• Network Appliance (Storage)
• Big Brother (Monitoring)
• Big Sister (Monitoring)
• Cisco Routers
• Cisco Switches
• Traceroute
• DNS/NIS/NIS+
• LAN / WAN
Work Experience
&#; (/ –current) DarkMinds Hosting Livermore
Customer base consisting of approximately - with varying levels of requirement. Duties include but are not limited to:
• Linux Systems Administrator.
o backup and restoration of files
o management of MySQL databases
o security
o installation of new software packages for clientele
o account creation, suspension and deletion
o general server maintenance
• Customer Service Technician / Helpdesk
o customer assistance on all levels.
o supplied problem resolution of databases
o forum problem resolution
o e-mail problem resolution
o live assistance as needed for customer base via internet
o instruction of cpanel and fantastico usage for DarkMinds Hosting clientele
• Technical Writer / Education
o Instruction of the clientele for each software package
o Instructional documentation as it pertains to software packages offered within the hosting service
Reported to: Jeremy Bryant, www.darkmindshosting.com,
&#; (/ –//) First Fidelity Funding Livermore
• Loan Officer
Specializing in all loan (purchases and refinancing) types, including:
o Sub-Prime
o Alt-A
o A paper
o HELOC
o Option Arm (Negative Amoritization)
Duties included following a loan from origination to funding. In order to complete the process a lender had to be selected which would meet the individual needs of the customer in order to achieve funding. Special care to detail, customer service and time management are of high regard in this industry.
Reason for leaving: I enjoy the mortgage and lending industry, however I’m uncomfortable working on commission.
Report To: James Burrows (), www.loanapproval.com
&#; (/ –/) Free Peers, Inc. www.freepeers.com
Customer base consisting of approximately , users. FreePeers, Inc. is a leading software company specializing in peer to peer products.
• Technical Support / Customer Relations / Helpdesk
o Initially hired to serve as Technical Support and customer relations for both BearShare and BearShare Pro users (via e-mail).
o Provided live help via forums for FreePeers customers, frequently this required a great deal of networking assistance and education.
• Marketing Manager
o Provided marketing and advertising services in order to broaden customer base.
o Assisted in the creation of “BearShare’s Featured Content” which allows for independent artists, filmmakers and programmers to upload their self-made content in order to be freely deployed among BearShare and BearShare Pro users.
• Technical Writer
o Created approximately “template” e-mails which addressed common customer questions and concerns without the e-mails appearing to be “canned” or the answers too simplistic or complex.
o Gathered data in order to create a more user friendly program installation to reduce the number of customer support emails received.
o Assisted programmers in creating the new installation screens and options within the programs themselves based on customer data.
o Created an interactive online Troubleshooting Guide (http://www.bearshare.com/help/troubleshoot/index.htm ) in order to better assist clients.
o Took part in the creation of online help documents (http://www.bearshare.com/help/ ).
Ceased consulting contract upon Supreme Court ruling.
Reported to: Louis Tatta, Vincent Falco, www.freepeers.com,
&#; // – // Studio Direct (A Li & Fung Company) San Francisco
• UNIX Systems Administrator
o In charge of all Development, Staging and Production UNIX systems in a Solaris environment.
o Very fast paced xx environment.
o Responsible for the architecture, implementation and ongoing maintenance of advanced systems for Studio Direct’s distributed application environment. To include UNIX environments (Solaris), Linux (Red Hat), routing, application layers and advanced integration.
o Environment included:
&#; Solaris
&#; Linux (Red Hat)
&#; IPlanet
&#; Apache
&#; Broadvision
&#; Selectica
&#; eColor
&#; Bugzilla
&#; CVS
&#; Oracle
• Migration Manager
o As an additional duty I was the Migration Manager in charge of the Source code repository and all functions of getting new code to Production.
o Worked closely with the Senior Quality Assurance Manager and Senior Oracle Database Administrator.
o This included performing quality assurance testing and receiving extensive Oracle training.
• Technical Writer
o Created over documents in order to fully document the unusually complex and diverse environments.
o Technical documents for programmers / engineers as it pertains to:
&#; Environments (development, staging & production)
&#; Selectica & Broadvision integration
&#; General system use
&#; CVS
o Metrics & Technical Road Maps for Upper Management as it pertains to:
&#; Resource requirements
&#; Frequently performed duties of staff
&#; Migration schedule & procedure
&#; System health & configuration
Left due to San Francisco office closing and moving to Studio Direct / Li & Fung’s New York offices
Reported to: Matthew Francis
&#; ( – ) Ward-Tek, Inc. Belmont
Ward-Tek, Inc. is a Restoration company located in the bay area.
• Webmaster
o Created a web presence to suit their needs and the needs of their business partners.
o Web site is hosted “in house” as is all e-mail.
• Systems Administrator
o Setup their initial LAN upon start-up and continued through various stages of growth.
o Initially Windows based, they were transferred to Linux.
o Performed all functions of computer assistance, instruction, installation and maintenance – both client and server side.
Consulting no longer necessary as staff became sufficiently trained.
Reported to: Kerry LeVan, Karen Wonacott, www.wardtekinc.com
&#; (// – //) Synthesis Corporation Livermore
Synthesis Corporation offers on-site IT Staffing with open-ended contract terms.
// - // Documentum, Inc. Pleasanton
• Account Administrator
o In charge of creating and maintaining accounts for all (new hire, partner & testing) of Documentum’s offices in US, Europe and Asia Pacific.
o Creation and maintenance of distribution lists, general email, NT, UNIX and Documentum i docbase accounts.
o Advanced knowledge and understanding of MS Exchange Administrator, Outlook, email aliasing, Documentum workspace administration and IP creation in UNIX in an NIS environment.
o Assisting Documentum’s docbase administrator in resolution of docbase issues.
o Conference room administrator.
o High level access to Exchange . mail server for all continents.
o Creation of Shiva remote access accounts, IBM remote access accounts and problem resolution for internal and external new hires.
o Entrusted with root access to production, engineering and mission critical UNIX systems.
o Additionally entrusted with all employee passwords in both UNIX and Windows environment.
o Access to high level NT systems.
o Backup of data to DLT tapes using Legato on both NT and UNIX.
&#; Technical Writer / Education
&#; Training of fellow employees.
&#; Creation of extensive documentation on all aspects of position as it pertained to:
• System Administrators
• Helpdesk Employees
• Management
• New Hires
• Associate UNIX Systems Administrator
o working with Sun Microsystem’s Solaris (Sparc and Intel versions), IBM’s AIX, Hewlett Packard’s HP-UX and RedHat Linux platforms in an Engineering/Development and Production environment.
o As a member of a person UNIX server team, I had to be able to prioritize and resolve items quickly so as to reduce downtime while offering excellent service to all buildings.
o Installation of hardware & software on all of the above platforms was a daily occurrence.
Left to pursue an elevated position “in house” at Synthesis
Reported to: Todd Saunders, Bob Philipp
// - // "In House" at Synthesis Corporation Livermore
• UNIX Systems Administrator
o Assist the Sr. UNIX Systems Administrator with internal UNIX issues in a Solaris environment
o Any external UNIX issues in varied client environments at customer sites
• Web Developer
o Took over their corporate website (external and internal portal)
o Create new websites for clients
• Technical Writer
o Create new documents for internal mapping of infrastructure
o Create internal portal for education of employees in LAN/WAN and System Administration along with all documents contained therein
o Create new documents for clients as necessary for education or management
o Create new documents for clients as necessary for Synthesis employees going on-site
Left due to Synthesis going out of business
Reported to: Bob Philipp, www.gohelpdesk.com
&#; Older Work History (Information available upon request)
/ – / Tempco Construction San Jose
/ – / Chrisad Advertising Agency Larkspur
– Pete Palmer Advertising San Francisco
/- / Vehicle Donation Processing Center, Inc. Novato
Education
UNIX Administration Certification (Solaris) Brainbench
Windows Desktop Administration Certification Brainbench
Project Management Documentum – Pleasanton
Santa Rosa Junior College (Computer Engineering) Santa Rosa & Petaluma
San Marin High School Novato
References
Available Upon Request
