Excellent Customer

Posted on: 2006-02-02

Algarita Aboubeker-Puha wrote: Algarita A.M. PUHA 10155 Bammel North Houston Rd Apt 2101 Houston ,Texas 77086 281 820-2228 Objective To secure a stable position that offers opportunity for growth and development. Summary of Qualifications Over ten years of providing qualify internal and external customer service Over ten years of experience working in he call center inbound and outbound setting Ability to work in a high volume atmosphere Ability to work with a diverse population, and all levels of management Detail and goal oriented, with the ability to utilize time management effectively Relevant Experience Receive calls from customers about billing situations. Setup appointments for service calls. Run credit checks for all new installs. Accept credit card payments, taking promise to pay. Connecting and disconnecting customers. Upgrade and down grading services. Confirmation and taking new orders for cable service. Telemarketing prospective clients offering them MCI long distance service. Offered Service to residential customers. Communicating to customers the savings offered by MCI and how MCI could satisfy their long distance needs. Ranked among the top sales professionals at MCI for more than two quarters during my length of employment. Calling businesses and offering MCI long distance service to companies that spend less than $30,000 per month in long distance.One must have excellent communication skills and knowledge of MCI Preferred and how it works while keeping the integrity of the company and understand the business needs by evaluating customer bills. Calling prospects that have agreed to use MCI for their long distance to make sure they are aware of all charges and that they understand the service that they have selected while keeping the integrity of MCI. Assisted prospects that want MCI while being able to work with local phone companies.Assisted with billing issuses. Updated service for MCI customers. Employment History 1997-2002 Customer Service Representative Heartland Cable Television Austin,Texas 1987-1997 Customer Service Representative MCI Inc. Austin, Texas Education Community Technology Training Centers Austin, Texas Healthcare Certification Seton Hospital Austin, Texas Houston Community College Houston, Texas George Washington Carver High School Baytown , Texas