Customer Service Rep

Posted on: 2006-01-26

DOMINQUE MERRIWEATHER 3343 Northmoor Ave Memphis, TN 38128 [email protected] Home: 901-213-3522 Cell: 901-338-9675 Experience Altana PD George, St Louis, MO June 2004 - July 2005 Customer Service Manage executive accounts. Consult customers on pricing and product changes. Arranged shipment of materials as well as provide tracking information for customers. Provide public relations and address customer comments and concerns. Enter customer orders. Answered multi-line phones. D & D Car Wash Detailing, St Louis, MO April 2002 - October 2005 Asst Manager Sales and Public relations. Automotive Detailer. Made reservations, established promotions. Bookkeeping Track inventory. Consult customer on detailing needs and detailing products. Drury Plaza Hotel, St Louis, MO May 2003 - June 2004 Front Desk/ Concierge Check-in, Check-out guests. Sales and promotions. Made reservations. Troubleshoot guest problems, Answered multi-line phones. Consulted guest on events and surrounding sights. Chase Park Plaza, St Louis, MO June 2001 - May 2003 Pbx Operator Answered multi-line phone Directed calls. Trouble shoot problems for guests. St Louis Chiropractic, St Louis, MO April 2000 - June 2001 Chiropractor Assistant Answered multi-line phones Setting appointments. Prepped patiences. Updated medical records for insurance purposes Education Grambling State University, Grambling, LA Associates - Business, June 1991 Objective My Objective is to gain employment at your establishment and utilize my experience to create a more prosperous environment. I can utilize my abilities within the customer service field through: Customer interactions Efficiently perform tasks with "Can Do" attitude Trouble shoot and Subject Matter Expert which will result in customer satisfaction and increase business profits Skills MS Office, Outlook 2003, Word 2003, Excel 2003 10 Key 10,000 ksph Standard Keyboard 40wpm Internet multi - line phones