A dependable, organized, analytical, business and people oriented Lead Business Analyst with fourteen years experience in the technology industry. Major strengths include developing customer needs analysis, process development and implementation of information technology solutions. Also skilled in managing multiple projects, meeting deadlines, report design, testing and documentation. Familiar with: Oracle Accounts Receivable, General Ledger, Accounts Payable, Purchasing, Order Management, Inventory, Discoverer, Visio, Remedy, MS Word/Excel/Outlook, MS Project Plan, Test Director and Oracle Metalink. Looking for opportunity to continue business analyst career.
Project Manager and Business Analyst within Management Information Systems (MIS) Team for Oracle Accounts Receivable and Order Management.
SENIOR STAFF/SOFTWARE ENGINEERING
Lead Business Analyst -
Provided analysis, functional design, solutions, user acceptance testing and training in Oracle Accounts Receivable (., .. & ..) and Oracle Order Management (.. & ..). This improved efficiency, increased revenue and enabled business partner to move through business process rapidly.
Managed multiple projects for Oracle Accounts Receivable and Oracle Order Management. Saved hours of manual entry time; allowed business partner to meet deadlines and comply with their customer requirements; making the billing process more productive.
§ Integrated and configured newly acquired companies into Oracle Accounts Receivable, led to Accounts Receivable group collecting revenue for new companies, received two peer awards.
§ Implemented critical upgrades, including security patches. Included unit and integration testing, organizing the User Acceptance Testing efforts for Internal Business Partner plus created necessary test scripts and documentation. System patching and upgrading provided Business Partner with the knowledge their system was secure and current, enabling them with a faster, more efficient Oracle.
§ Provided / support of Oracle AR/OM/INV production systems, investigated and resolved complex Business Partner issues and queries. Designed reports and customized standard Oracle reports. Resolved over Helpdesk Remedy tickets. This resulted in Business Partner meeting E*Trade customer needs and billing requirements.
Business Analyst (phone hidden)
§ Created web advertisement billing process using descriptive flexfields throughout Oracle AR invoice. This allowed AR group to begin recognizing revenue for E*Trade web advertisements.
§ Led implementation of Oracle Order Management ., necessary for E*Trade’s Outsourcing Group. Successfully built system and process for sales order entry into Order Management and auto-invoice into AR.
§ Liased within Internal Business Partner community to educate them on both applications and technology. Opened communication lines across all Accounts Receivable business areas enabling groups to standardize all AR processes and set ups.
ORACLE CORPORATION –
Responsible for Oracle Applications implementations/analysis and documentation for multiple companies.
ORACLE FUNCTIONAL CONSULTANT
Staff Consultant (phone hidden)
§ Trained multiple groups within Sun Microsystems on Oracle Navigation and Oracle Order Entry, version .. Created test scripts and labs to assist in User Training. This enabled departments to transition from legacy system to Oracle OE.
§ Authored Oracle OE User Guides, utilized during Sun Microsystems training and rollout phase.
§ Created AIM Solution Design and Functional Design for customization to Oracle Order Entry. Prepared customization specifications with Honeywell end users. (Sydney, Australia)
§ Devised system of managing and organizing existing documentation. This enabled Reader’s Digest consultants and employees to easily navigate through Oracle projects and rollout. (Sydney, Australia)
§ Managed customer issues utilizing Boral’s company tool, Help Desk Manager. Provided second level support for Oracle Order Entry, Purchasing and Inventory. (Sydney, Australia)
Associate Consultant (phone hidden)
§ Completed internal i integrated system testing for the Oracle Order Entry Development group, included designing system test plans and managing the logging and resolution of issues identified during the testing process.
§ Participated in Oracle’s financial boot camp, an intensive six week applications training course on Oracle’s Financial Applications suite.
SENIOR FIELD CONTRACT SPECIALIST (phone hidden)
Managed Division of Sales Organization’s Consulting Contracts.
§ Consulted field sales representatives on policies and business practices in Sales and Finance organizations, contractual and legal issues, organized deals and ensured product availability, accounting compliance, and technical compatibility within customer’s networking environment.
§ Drafted standard contracts over $,. based on requests from Oracle Sales Management. Enabled Oracle to recognize revenue on a monthly basis.
§ Worked under extreme deadlines as sales team required full month cycle to close deals.
ORACLE ORDER ADMINISTRATOR (phone hidden)
Processed sales orders for Sales Organization
§ Finalized and processed sales orders over $,. in revenue for Oracle’s sales team. Ensured Oracle’s Business Practices were complied with by sales team, which increased revenue.
§ Consulted Oracle Internal representatives on policies and procedures and updated procedure guides. This allowed sales team to remain current on Oracle’s business practices.
§ Managed customers and sales orders within Oracle Order Entry application.
SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CA
§ Bachelor of Art Degrees, Speech Communications and Women Studies
STUDY ABROAD PROGRAM, LONDON, ENGLAND, Speech Communications program, Fall Semester,