Manager

Posted on: 2006-01-25

Cindy Michelle Gower Las Vegas NV, 89135 (435)531-6703 cell [email protected] QUALIFICATIONS •Bachelors Degree in Communication with emphasis in Public Relations, and a minor in Computer applications. •Proficient in Microsoft Word, Excel, PowerPoint, Outlook, QuarkXpress, and Pagemaker . •Six years combined management experience •Two years providing supervision of staff relating to employee relations, training/safety loss prevention. •Experience in investigating and conducting disciplinary hearings; issuing decisions after consulting counsel. •Skilled in providing safety/loss prevention training to staff of over 125 employees. •Experience in recruiting, interviewing, and hiring executive team leaders. Professional Experience TARGET Manager— security/loss prevention department Henderson, Nevada Select, Develop and retain great teams: •Responsible for ensuring timely staffing of great team members and providing leadership to foster development/reduce turnover. •Identified potential future supervisors/executives, develop a proactive recruiting strategy within store and community; recruits even when there are no openings to ensure backfill available. •Maintained over $100k payroll and budget through efficient scheduling and staffing. Develop Effective Partnerships with Community: •Developed strong working relationships with store team members, local law enforcement, and community agencies to minimize potential safeness, theft, and fraud incidents. •Assisted local law enforcement in obtaining a $2000 Safe Kids Grant, attended and participated in local city council meetings. Initiate and Resolve Employee Investigations: •Responsible for creating an environment where employees frequently share integrity concerns. •Maintained multiple, quality open investigations and corresponding case files at all times. Updates investigative case files daily. •Consulted experts for support, information, and training in any areas of investigative opportunity. Execute Safeness, Theft, and Fraud Programs: •Held others accountable to their specific roles. Built commitment, not compliance to policies and programs regarding safeness, theft, and fraud. •Held store leadership accountable for their role in STF programs. Interpret SFT programs for employees, and identify obstacles for future training needs. •Lowered 2003 stock shortage from 1.03 ($259,000) to .71 ($181,000) •Maintain and operate over $1 million in equipment (digital, analog etc.) Major Projects Created and facilitated the areas 1st Asset Protection Internship • Implemented an 11 week internship for a potential Executive candidate. Executed a day to day schedule of store training and programs. •Developed an intern into a high potential executive through the internship. Selected to be on the Target Recruiting Team •Attended Career fairs and company visits in Utah, Nevada and California recruiting and interviewing potential executives. •Selected as a spokesperson for Target to give presentations to audiences of 100+ people. Attendees at the presentations included senior company leadership including: VPs and Directors. 2003-Present MARKETING AND PUBLIC RELATIONS INTERN Southern Utah University, Cedar City, Utah 2003 Acted as a liaison between University Administration and students through meetings and presentations. •Researched, Analyzed and reported statistical data regarding Southern Utah Universities Safeness in comparison to similar universities. •Organized and compiled Deans list spreadsheets, along with graduation information. •Researched and compiled a database of media contacts nationally •Sat on the board to select 2003 graduation speakers and honorary students •Conducted interviews with Deans, students, administration and Convocation speakers. •Composed Press Releases for The Spectrum Newspaper, and the SUU Journal. •Administrative duties including: filing, answering phones, scheduling etc. SUPERVISING LEAD AGENT 1998-1999 (no longer in business) Teltrust Salt Lake City Utah •Trained new employees on phone etiquette, search procedures, and meeting call time goals through providing excellent customer service. •Managed irate customers through efficient communication and provided credits to accounts for wrong phone listings provided. •Provided upper management with feedback regarding new employees and training schedules. STORE/OFFICE MANAGER 1994-2001 Peak Distributing Salt Lake City, Utah •Managed all incoming inventory through replenishment, merchandising and presentation •Maintained fair and consistent pricing with competitor business. •Recorded and administered pay advances for employees •Hired and trained new employees •Administrative duties including: answering phones, scheduling, filing etc. Education- BS, Communication emphasis in Public Relations, Southern Utah University, Utah 2003 P rofessional Coursework- Completed courses in interviewing employees, managing employee inclusion, managing conflict, crisis response, time management/prioritization/organization, ‘thinking and speaking on your feet’ harassment-free workplace, and leadership. REFERENCES: Geri Grate Human Resource Manager, Century 21 MoneyWorld 702-378-975 or 702-837-6678 Ken Moore Market Investigator, Target 760-701-9159 Julie Rogers Operations Manager, Peak Distributing 801-261-3597