Charter Operations Manager

Posted on: 2006-01-24

Dayna M. Leslie 2304 Mulberry, Colleyville, TX 76034 (817) 545-1130 home (817) 287-1647 cell Summary Highly qualified individual with fifteen years in corporate business matters, including customer service, operations, and management. Effective problem solving abilities in fast paced environment, excellent interpersonal and communication skills, liaison between management, sales, clients, and personnel. Maintained high level of client confidentiality. Excellent ability to multi-task and attention to detail. Professional Experience Business Aircraft Management, Inc., Scottsdale, AZ 2002-Present Charter Operations Manager *Responsible for arranging charter flights for clients Bombardier Aerospace/Flexjet, Richardson, TX 1999-2002 Flight Operations Supervisor *Responsible for making instant decisions based on circumstances of the moment *Collaborated with maintenance department regarding scheduled and unscheduled aircraft maintenance to determine overall impact to company and clients *Responsible for activity of 50-60 aircraft *Maintained documentation of pertinent communication concerning work related activity *Wrote daily reports of aircraft maintenance activity affecting customer trips for director and vice president of flight operations AMR/Bombardier Business Jet Solutions/Flexjet, Richardson, TX 1996-1998 Customer Support Agent *Created and maintained daily aircraft activity report for management *Responsible for retrieving and reporting customer feedback for demo flights *Investigated client complaints and implemented corrective action AMR Combs, Dallas, TX 1992-1995 International Aviation Operations Supervisor *Created database of international ground handlers and civil aviation authority, resulting in greater efficiency and accuracy when planning international trips *Established excellent rapport with clients of major corporations through daily contact and effective problem solving to ensure client satisfaction *Prepared invoices for customer’s international trips Skills Windows XP, Microsoft Office, Internet Research, Type 60+, 10 Key by Touch Education Tarrant County College, Hurst, TX – currently pursuing Paralegal degree San Jacinto College, Pasadena, TX Lamar University, Beaumont, TX