COO/SVP

Posted on: 2006-01-23

Eileen Hampp 340 Jackson Pines Road Jackson, NJ 08527 (732) 730-0068 (732) 688-6486 [email protected] Profile • Multi unit background with proven track record in turnaround and growth of retail service organizations. • Broad experience in improving organizational capabilities, effectiveness, operating efficiencies and financial performance. • Developed long-term strategies based on analysis of marketplace, sales trends, and cross-functional input that achieved company financial goals. • Able to identify opportunities and translate them into results effecting top and bottom line performance • Ability to work in demanding environments with a clear vision and solid delivery plan. Work History 2003-2005 Sports and Fitness Ventures, Inc. - Mamaroneck, NY COO/ Senior V.P. Operations Operations / Profit and Loss responsibility of 7 Health Clubs with revenue exceeding $11 million Turned around company’s direction rebuilding revenue in the first 12 months by 32%, increasing noi by 62% Process of budgets, forecasts, marketing collateral and business development strategies Developed polices and procedures to improve in-house training programs for employee development Managed marketing budgets, creative, and placement New club development, and club expansion, presale office and special projects Enhanced productivity and increased efficiency, electronic banking inclusive of eft and ccd controls Trained team of diverse qualifications to meet business and financial objectives Established goals and monitored performance to ensure success 2001-2002 Tutortime Learning Systems, Inc. - Boca Raton, FL Regional Director Operations and Profit and Loss responsibility of 32 sites with revenue exceeding $30 million, serving 2800+ consumers, employing 600+ staff members Elevated standards of quality by establishing sales training programs, customer satisfaction programs and budgetary incentive programs as the correspond to Curriculum Development, Customer Call Centers and Platform Training Skills Supervised State licensing regulations, handled state inquiries regarding specific locations and inquired, arbitration and violation hearings Evaluated site locations and property leases. Implemented profit procedures and mandates for variable cost control. 1998-2001 Huntington Learning Corporation – Oradel, NJ National Director of Operations Operations and Profit and Loss responsibility of 71 sites with revenue exceeding $30 million Design and strategic sales planning, new hire training and management discipline training Platform trainer for new product development inclusive of franchise community corresponding to curriculum, innovative marketing programs, customer call center and “Train the Trainer” Profit procedures and mandates for variable cost controls Increased average site location revenue by 100% in year two Recruited and developed a national sales operation team of 20 direct answers in 11 states Strategic business planning and market analysis Start-up operations of 42 new sites in 20 months Member of Senior Advisory Board 1995-1998 Nutri/System, L.P. – Horsham, PA Director of Corporate Operations Daily Operations and Profit and Loss responsibility of 56 corporate sites with revenues exceeding $14 million Strategic business planning for new product development including design and development of sales training and performance standards Start-up and management of test market with Senior Management result reporting Market Analysis Clinical experience with pharmaceuticals including DEA dispensing, physicians, EKG, and nutrition New hire and continuing education training for Senior Management, Physicians and Center Personnel Human Resource Responsibility 1988-1995 Senior Jenny Craig, Incorporated – Delmar, CA Regional Supervisor Daily operations and management of 15 franchise locations in 3 states New hire sales trainer for business management and employee development Profit and Loss responsibility for $7 million Daily financial and inventory reconciliation responsibilities Management, hiring and training of 100+ employees Human Resource responsibility EDUCATION Business Management 1985-1988 Union County College, Cranford, NJ