Customer Service Representative

Posted on: 2006-01-23

Tonya Marie Rose 326 Blair Ave Newport News,Virginia 23607 (757)244-0450 or (757)298-5840 Email:[email protected] or [email protected] Employment 2000-2001 NCO Financial Corp Hampton,virginia Collections Rep-Contacted Customers 90dys delinquent or better for Capital One Credit card Company, made pymnt arrangements, account restoration. 2004-2004 Nextel Communications Hampton,Virginia Accounts resolution Specialist, assisted customers in the retention dept. that were concerned with cancelling Nextel Service Contracts.Resolved account issues by adjusting billing,restoration of service,chang of phone numbers,adding insurance,swops,restrictions, adj of minutes and phone plans accourding to customer needs. 2005-2005 ICT Group (Dell Computers) Chesapeak,Virginia Dell Help Desk Specialists Assisted Dell customers with the purchasing of software insurance if it was not purchased at the time of getting the new system. Dell customer was asked to purchase the insurance if they thought a software problem existed with the new system they bought.If customer felt it was a software issue I would trouble shoot on a tier 1 level to make sure that the problem was within our scope of support to assists the customer with getting the computer fixed over the phone. 2005-2005 Kelly Services Newport News,Virginia APAC Teleservices Assisted UPS customers in a call center enviroment with delivery information in the Infonotice dept. giving the customer valuable delivery info so that they could pick up their packages,reschedule delivery to another destination or get unwanted packages picked up. Education: 1992-1993 Potomac Job Corps Washington D.C. Security Administrative Assistant Certificate 1992-1993 University of The District of Columbia Phychology-Transfered 1994-1995 Commonwealth College Legal Assisting 2005-2005 Tidewater Technical Institute Newport News,Virginia Computer Administrative Assisting anticipated grad date (7/07)