Receptionist/Mental Health Tech

Posted on: 2006-01-13

25800 Industrial BlvdApt. 2282Hayward, Ca 94545Phone 510-259-1329E-mail [email protected] Donna M. Miles Objective To secure a position with a non-profit company where my exceptional customer service and communication skills will have valuable application. Education 2001-2004 Argosy University Point Richmond, CaMajor§ Psychology (will obtain degree 12/2005) Professional Skills Communication: Excellent oral and written communication skill in dealing with customers, staff and management. Organization: Extremely well organized work habits, detail oriented decision-making and problem solving skills. Costumer Service: Able to use accurate judgment to meet a customer need leaving the customer satisfied. Work experience 2005-Present Pathways to Wellness Union City, CAProgram Assistant§ At a mental health clinic, answered heavy call volume, input information on companies data base, scheduled and rescheduled appointments, regulated doctors scheduled appointments, pulled and filed charts, notified doctors of emergency information about the patient, verified insurance.2005-Present Fremont Hospital Fremont, CaMental Health Tech§ At a psychiatric hospital, responsible for taking patients vitals, leading group activities, inform nurse of any behavior change in patients, assisted patients who needed assistantance with meals, grooming, landray..etc, participatied in restraints.2003-2005 San Mateo County Office of Ed San Bruno, CAPara EducatorAt a county based school for with behavior disorder, students one to one assisting with classroom work, behavior modification, chaperon field trips, assist in planning classroom curriculum, collaborated with teacher, parents, and principal to develop a plan to that would be effective to assist student academic completion.2001-2003 Marriott Hotel Fremont ,CAFront Desk ClerkAt a full service hotel, duties included checking customers in and out of the hotel, problem solving customers issues, utilized company’s data base to input information, answered heavy call volume on PBX, faxed, photocopied, and shipped information for customers, made independent judgement.1999-2000 Long’s Store Hayward, CACustomer Service/ Photo Lab TechAt a store interfaced daily with customers, assist with returns and purchase in a timely fashion, shipped packaged, stock and ordered items for the store, resolve discrepancies, exercise independent judgement in pressured situation. References Edwina Dowell, 196 Mills Creek, Fremont, Ca (510) 364-6071 Victoria Pipkins, Ocean Breeze, Fremont, Ca (925) 519-3547Janice Jones, 43600 Mission Blvd, Fremont, Ca (510) 659-6100